Application Support Analyst

Application Support Analyst

25 Nov 2024
Kansas, Overlandpark, 66210 Overlandpark USA

Application Support Analyst

Vacancy expired!






Available

Shift:

THIS IS AN OVERNIGHT AND WEEKEND SHIFT



Job Summary: Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general "how to" questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.



Scope of the Role:
Analyze, troubleshoot, maintain, and repair company systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems and provide hardware support
Support and maintain user account information including rights, security, and systems groups
Maintain progressive knowledge of company systems
Perform other duties as assigned




Education and Experience Requirements:
Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience
Basic Windows OS Knowledge (NT/XP/7/8)
Requires working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times



Attributes Desired:
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail





Interested candidates please send resume in Word format to Please reference job code 73331 when responding to this ad.





GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

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