Desktop Engineer

Desktop Engineer

Vacancy expired!

This is a 3-6 month contract for hire role that will sit onsite in Overland Park, KS.
Role and Responsibilities
The IT Desktop Support Engineer is responsible for providing technical support to all organizational hardware, software (proprietary and purchased) and peripheral equipment while ensuring optimal workstation performance and excellent customer service. Additionally, the role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, requests, problems, IT asset management lifecycle and Organizational projects.
ESSENTIAL FUNCTIONS
· Provides support of end users, hardware, software, and peripheral equipment (laptops, desktops, printers, mobile device management, etc.)
· Provides advice and assistance to end users on the effective utilization of desktop applications
· Perform hardware, software, and consumables inventory/asset management to include all phases of lifecycle (purchase, prep, deployment, upgrades, maintenance, decommission, recycle)
· Serves as liaison/trainer between outsource Client Support Center (L1) to ensure SLAs are being met and performs L2 troubleshooting for incidents received by CSC
· Installs and upgrades organizations computing devices, IOT, voice devices and associated equipment
· Assists IT Operations in testing of hardware and/or software the Organization is considering using as well as software products in development
· Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
· Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
· Works projects and/or project tasks as requested; analyze and interpret results, ensure updates are being completed accurately and timely
· Mentor junior team members
· Solves problems in straightforward to complex situations; takes a new perspective on existing solutions; exercises independent judgment based on the analysis of multiple sources of information
· Explains difficult/complex information to others in straightforward situations; asks questions and checks for understand where appropriate; works to build consensus and negotiates with others to adopt a different point of view
· Assist in monitoring compliance with information security policies, procedures, standards and security measures, reporting instances of non-compliance to Security Management

• Ability to develop process flow diagrams, descriptions, and procedures
• Familiarity with risk appetite, tolerance, thresholds and limits concepts and applications

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities as deemed necessary.

EDUCATION & EXPERIENCE

REQUIRED
· Associate degree in Information Technology or Information Security field, technical program or minimum 1 year of relevant experience in supporting enterprise level hardware and software
· Utilize critical thinking and independent judgement in decision making
· Works with a professional demeanor under pressure
· Excellent relationship building and communication skills
· Ability to handle multiple responsibilities at one time
· Organized, quick learner, detail oriented
· Proficient with Microsoft Office (Teams, Word, Excel, Power Point, and Outlook)

PREFERRED
· Associate or bachelor’s degree in Information Technology or Information Security field or technical program
· 2 years relevant experience in supporting enterprise level hardware and software
· CompTIA A+ certification
· Net+ certification
· ITIL Foundations certification
· HDI Support Center Analyst certification (HDI-SCA)
· HDI Desktop Advanced Support Technician (HDI-DAST)
· Microsoft certified professional (MCP)
· Additional certification in Microsoft, VMWare, Cloud or similar technologies is a plus
ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify
Job Types: Full-time, Contract