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Supplemental Health Account Manager Band 4
Description
The Supplemental Health Account Manager is responsible for managing an assigned book of business in a market and will serve as the enrollment liaison for Cigna Client Manager on all Supplemental Health products.
Overall responsibility is to support the management and relationship with the client by providing a consultative and proactive approach to achieve a best in class customer experience.
Maintaining strong partnership with the Cigna Client Manager to support Supplemental Health book of business.
Serving as the field-based subject matter expert ensuring the development and execution of all strategies designed to maximize all aspects of client services and enrollment.
Involved in handling the end to end client enrollment experience including influencing the client and / or broker on adopting a Cigna Managed Enrollment strategy (or enhancing an existing strategy) as well as facilitating the planning / execution of the onsite enrollment event to maximize enrollment results, coordination of internal teams, and facilitation of materials.
Supporting and driving re-enrollment opportunities on existing Supplemental Health clients by providing a proactive and consultative approach to customer service while evaluating for growth (upselling and cross selling), as well as the profitability and retention on an assigned book of business.
Ideal candidate would be a self-starter with a focus on building client relationships and driving sales opportunities while thriving in a fast paced environment.
Roles and Responsibilities :
Client and customer facing responsibility for day to day support to ensure needs are met and potential problems are averted.
Provide consultative pro-active information / recommendations with clients on an on-going basis.
Manage a block of business approximately 50-80 accounts
Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
Keep account partners informed of account status and opportunities for expanded business by partnering with Client Management team, Client, Broker and RSD to upsell / cross-sell additional product lines within Cigna and other matrix partners.
Communicate / educate clients and brokers about Cigna Global updates / changes related to compliance or processes.
Coordinate customer service issues, administrative functions, eligibility, billing questions, installation matters, settlement production matters to appropriate service organization representatives.
Thorough understanding of Supplemental Health products, services, and associated operating requirements to support the client management and sales processes to include industry trends.
Utilize and document within organization's sales information systems & databases.
Determine renewal opportunities for existing block of business and manage process.
Driving clients to adopt an enrollment strategy that increases participation utilizing established best practices.
Ownership of the client enrollment process, by recommending the most effective enrollment strategy to strive for and achieve optimal results.
Encompassing the creation of the enrollment strategy, collaboration with internal business partners, as well as third party enrollment vendor resources.
Coordinates preparation of and ensures accuracy of marketing collateral and enrollment materials for client event.
Participate in special projects and bring forward process improvements with enthusiasm and strong work ethic. Proactively working with sales and brokers to advocate the value of a Cigna Managed Enrollment.
The ideal candidate will possess the following skills :
High Energy & Self-Motivated who will work with a sense of urgency and take charge attitude to partnering internally with sales reps and externally with brokers looking for growth opportunities and driving quote activity from inforce book.
Ability to quarterback routine / moderately complex issues and willing to be assertive when necessary.
Ability to navigate and develop relationships with all internal business partners.
Ability to effectively manage productive meetings.
Be accountable to deliver an exceptional client and broker service experience
Demonstrate active listening, written, and verbal communication and presentation skills
Proactively identify and present client growth opportunities; working with internal partners to guide success.
Team player, but able to work independently to reach common goals
Well organized and able to handle multiple tasks at once while prioritizing as needed
Be a subject matter resource who has in-depth knowledge of insurance coverages, products and staying abreast on industry updates / changes.
Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets.
Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.
Values and Manages Diversity
Strong Results Orientation
Act as a mentor for Band 3 level Account Managers
5-7 + years of Industry related experience
Experienced leader either directly or in an matrix environment
Bachelor's degree preferred or equivalent work experience.
State required Life, Accident and Health Licensure required.
About Cigna
Cigna Corporation (NYSE : CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.
We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products.
Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place.
What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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