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Take your career to the Summit…At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as aService Manager in an exciting and growing company and working with top professionals in the industry then consider joining our team.Summit Truck Group inSalina, KS is seeking an enthusiastic, hard-working, customer-oriented individuals who can work in a team environment.The Service Manager provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues. Prepare annual budget and monitor budgeted expenditures. Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.Responsibilities:Ensure customer service and quality work is delivered to meet customer needs.Performs necessary duties for the safe, efficient and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.Planning and reviewing compensation actionsEnforcing policies and procedures.Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions.Establishes service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.Qualifications:A high school diploma or GED is required. Additional training in heavy duty trucks required. Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.Experience in heavy-duty truck/engine repair and installation.Prior experience in management is required.Ability to troubleshoot and diagnose service issues and resolve complaints.Skills in welding, electrical, and hydraulic systems.Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.Experience in employee supervision and personnel administration preferably in a service technician environment.Ability to develop written estimates and quote bids and schedule jobs.Ability to read instructions, work orders, and specifications.Must have excellent verbal and written communication skills.Ability to operate personal computer and business applications.Strong problem solving skills.Goal oriented, results focused.Your rewards will be an exciting environment with advancement opportunities at one of the nation’s leading and growing heavy duty truck dealer groups. Summit Truck Group offers great career opportunities, along with a competitive salary, benefits, training and a culture where we strive to help our employees to be successful.About our Company:Summit Holdings is a privately held company that does business as Summit Truck Group, Summit Bus, and Summit Lease & Rental. The company operates 31 commercial truck and bus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas. Summit Truck Group represents and services International®, Kenworth, Volvo, Mack, Ford and Isuzu commercial trucks, and Crane Carrier specialty vehicles. Summit Truck Group delivers exceptional customer service through its more than 1,300 employees, 440 technicians, and 458 service bays. Summit Truck Group is an Equal Opportunity Employer and a drug-free workplace
