Erik's Bike Shop Is Now Hiring A Leawood Service Manager!

Erik's Bike Shop Is Now Hiring A Leawood Service Manager!

15 Jul 2024
Kansas, Southwest KS 00000 Southwest KS USA

Erik's Bike Shop Is Now Hiring A Leawood Service Manager!

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Apply Now For The Leawood Service Manager Position!

Erik's Bikes, Boards and Skis. That doesn't mean we just sell those products, that means we DO those sports. Our staff are outdoor enthusiasts, trail maintenance advocates, long distance bike packers, commuters, trail riders, and weekend racers. We bring the same passion for excellence and high performance that we have for our favorite sports to work with us. Our staff discuss with customers what they want to DO, not what they want to buy.

Apply Now For The Leawood Service Manager Position!

If you want to spend every day surrounded by people who love what you love and products you can't wait to try out, then apply for a position with Erik's. On top of a fantastic employee purchase program, we have long-term growth opportunities, competitive wages and a comprehensive insurance package that includes: Medical, Dental, Short/Long Term Disability, Life, and 401(k).

Apply Now For The Leawood Service Manager Position!

Erik's NEEDS people with a passion for the sports we sell and the lifestyle that goes along with them. Erik's WANTS people with outstanding people skills, high-energy, the ability to problem solve, proven management and staff development skills, market expertise, as well as the ability and willingness to strive in a High-Performance environment.

Apply Now For The Leawood Service Manager Position!

Summary

The Service Manager is responsible for all operations of an Erik's Bike Shop service department.

Position Details

The primary responsibilities and areas of impact of this position include, but are not limited to:

Driving Store Performance

• Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level.

• Motivate staff to keep repair times to a minimum while maintaining high quality standards.

• Promote Erik's mission, values, and standards.

Managing Service Operations

• Create and monitor the daily repair schedule

• Track and order service supplies and repair parts.

• Ensure service policies and procedures are adhered to and operations are efficient and safe.

• Partner with the Store Manager to ensure the service department is operating at the highest level.

• Create and maintain relationships with Erik's staff and vendors.

Developing Staff

• Encourage service staff to engage and create a positive atmosphere for Erik's customers and employees.

• Continually coach staff to improve customer service, maintenance techniques and sales skills.

• Works closely with Erik's Training Department to develop solutions for individual needs.

• Assist the Regional Manager in identifying and developing future Service Managers.

Position Requirements

Experience

• A successful track record as a mechanic at Erik's.

Skills

• Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.

• Strong customer service focus.

• Ability to manage, inspire and lead a team.

• Solid understanding of bicycle repair and maintenance.

• Knowledge of computers and technology.

• Excellent organizational and time management skills.

• Dedication to get the job done.

Working Conditions

• Ability to be mobile and stand for extended periods of time.

• Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.

Apply Now For The Leawood Service Manager Position!

Job Details

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