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Come Build Your Career Under OUR RoofJob Description: SUMMARYReporting to GAF’s StreetBond business unit Customer Success Leader, the Customer Success Representative (CSR) is a performance-focused market development and sales support role with front-line customer engagement opportunities. As such, s/he will provide disciplined, process-driven customer (specifically contractor) brand/product awareness and sales results to maintain and grow the StreetBond operating unit.ESSENTIAL DUTIES:Business Development & Growth Innovation Working closely with both Sales, Marketing, and Programs teams to drive outreach to contractors to enhance our brand and product awareness
Working closely with the Programs team to define and improve upon contractor initiatives that enable customer loyalty, education, and training
Drive contractor-focused sales & marketing efforts through identification, assessment, and professional outreach to potential customers within a targeted region
Support efforts to create and deploy a customer relationship management (CRM) infrastructure to aid internal communication and strategically develop contractor relationships
Be accountable for meeting business objectives regarding contractor demand generation that translates to revenue growth
Support team members in developing a positive, sustainable, and success-based culture within the business development area
Collaborate with the Product Development team to collate feedback from customers and identify opportunities to improve upon and build new solutionseither material or equipment
COMPETENCIES: PASSION for growing a new company or business line
INNOVATION and PROBLEM SOLVING in situations involving new or untested processes and tools
EXPERIENCE as a business development professional with CRM familiarity or expertise and targeted customer outreach/development
GRIT as a hands-on player who will use insight to identify valuable market targets, and the experience to develop strong relationships with contractors in those targeted areas
ACCOUNTABILITY for breakthrough business results, balance short-term gains with long-term sustainability and repeatability
COLLABORATION in customer and peer interactions while retaining accountability for individual results
INFLUENCE with potential customers through mastery of our product line specifications and use cases, particularly where those factors are relevant to contractors’ and installers’ purchasing decisions
DILIGENCE in following established business development processes
BREADTH in dealing with diverse customer bases on their own terms
FLEXIBILITY in thinking at a high-level while digging into the details
PROACTIVENESS is identifying and addressing business needs that match customer expectations
EDUCATION/EXPERIENCE:Required Qualifications Background in the building contractor/installer industry, or other building materials-adjacent sectors
Professional/expert-level skills in the areas of communication, and customer relationship building
Some experience with modern sales and marketing approaches (including typical tools, e.g., Salesforce) or demonstrated ability to learn quickly and completely
Deftness in identifying potential customer needs that are best addressed through our innovative products and services, and creativity in finding channels to drive awareness of, and demand for, those products
Ability to develop, communicate, and persuade stakeholders even in the face of extreme skepticism, risk, and uncertainty
Dimensions:No of direct reports: NoneNo of indirect reports: NoneBudget Responsibility: None, but will have sales/lead volume goalsTravel Requirements: Partner with Account Executives, <50% travel expectedWe are taking a responsible approach to creating environments that allow us to do what we do best – Protect what matters most.As part of our commitment to health and safety, COVID-19 vaccines are required for all candidates and employees in this position. Proof of vaccination is required. Should you require accommodation for medical or religious needs, GAF will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable state and federal law.We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world. Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.
