Location: Topeka, KS (Onsite)
Duration: 24 Months
Role Type: W2 contract
Pay Rate: $24-26/hour – medical benefits available
Onsite is required.
Job Description:
The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based environment.
This may include company hardware and software, that of which is company scripted.
Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO (Customer vehicles provided).
Duties and Responsibilities:
Unboxing of devices and materials as necessary.
Performing required pre-deployment device testing.
Confirming all required components of devices are packaged together.
Recording device serial numbers for entry into CMDB for workstation inventory.
Communicating with the end user through email, instant messages, or by phone as necessary.
Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
Delivering and deploying endpoint devices to end users’ desk.
Ensure workstations have the appropriate software installed.
Attain sign-off from end user that device has been deployed properly and functioning as expected.
Remove and inventory existing endpoint.
Update end user service ticket (ServiceNow) regularly throughout deployment process.
Qualifications:
Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems.
2+ years of experience required with hardware and software trouble shooting skills.
Possess critical thinking, analytical ability, and problem-solving skills.
Excellent oral and written communication skills.
