Medical Information Specialist Trainee (REF7010Z)

Medical Information Specialist Trainee (REF7010Z)

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Job Description

The Medical Information Specialist Trainee position is part of the ProPharma Group Medical Information Contact Center and follows all corresponding regulations, industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Essential Functions Include:

• Contact center intake, data entry and triage of adverse events, product complaints and medical information cases.
• Case entry of electronic correspondence into multiple databases.
• Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of ProPharma Group’s pharmaceutical clients, as assigned and deemed appropriate for the role.
• Place outbound follow up calls to complete adverse event and product quality complaint reports and to collect additional information as requested by the client.
• Provide labeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma Group internal policies and practices.
• Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, ProPharma Group SOPs and client working practices/instructions.
• Provide accurate responses utilizing approved labeling and Company FAQ responses.
• Assist Medical Information Coordinators in providing full and compliant documentation per SOPs.
• Adhere to company and country-specific privacy policies.
• Other duties as assigned.

Qualifications

Qualified candidates must have:

• Life Science degree.
• Preferred: Interacting in a customer service environment
• Excellent English language skills especially verbal and written (including proofreading) communication skills.
• Ability to write fluent and grammatically correct American English.
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
• Ability to correctly identify inquirer’s question(s) and formulate and communicate an accurate response.
• Excellent interpersonal skills including empathetic customer service skills.
• Ability to multitask with attention to detail within restrictive timeframes.
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
• Ability to organize and prioritize in quickly changing environment within resource constraints.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback.
• Self-motivated with the ability to demonstrative initiative and internal drive.
• Willingness to seek out additional workload/projects.
• Effective work independently and as part of a team.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat. Preferred experience using a document management system with aptitude to learn other computer systems including inquiry handling database.
• Professional telephone etiquette; active listening and pleasant speaking.

Additional Information

All candidates must be legally eligible to work in the United States.

We are an equal opportunity employer. M/F/D/V

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.