Advanced Medical Support Assistant

Advanced Medical Support Assistant

12 Jul 2024
Kansas, Wichita 00000 Wichita USA

Advanced Medical Support Assistant

Vacancy expired!

SummaryThe Robert J. Dole VA Medical Center is seeking to fill 1 intermittent Advanced Medical Support Assistant position in our Care in the Community Department. Salary range: GS-06: $38,921.00 - $50,598.00/annum Work Schedule: Will varyFinancial Disclosure Report: Not required FLSA: Non-exemptBargaining Unit: CoveredResponsibilitiesThe Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model for Community Care. Incumbent will perform receptionist duties, customer service and other duties assigned for the proper and timely scheduling of care in the community. He/she must assist with verifying veteran eligibility as well as orchestrating access with various community providers/vendors in Wichita and outlying areas in addition to notate type of funding source required to meet the request. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans via the phone. The Advanced Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Advanced Medical Support Assistant participates in the daily team let huddles and monthly team meetings where patient care planning and management occur. Position Description/PD#: 00000/Functional StatementRelocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not requiredRequirementsConditions of EmploymentQualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/29/2020. Basic Requirements: U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, Grade Determinations: GS-6 Specialized Experience: One year of experience equivalent to the GS-05 level which would include but not be limited to: duties related to the delivery of healthcare services in an inpatient or outpatient setting, advising clinical staff on current administrative processes, answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic including interpreting, verifying provider orders in accordance with VHA national scheduling guidelines, monitoring both inpatient and outpatient appointments in areas of responsibility, verifying and updating demographics and insurance information when patients check-in for appointments, coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals, and determining appointment type based on the patient's eligibility status(i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). In addition, candidates must demonstrate the Knowledge, Skills, and Abilities below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005 Part II, Appendix G45, Medical Support Assistant VA Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: The work is mostly sedentary and is performed in various outpatient clinic or office settings. The performance of daily rounds to the assigned clinic area is required.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional InformationThis job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application.

Job Details

  • ID
    JC4344681
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Veterans Affairs, Veterans Health Administration
  • Date
    2020-07-13
  • Deadline
    2020-09-11
  • Category

Jocancy Online Job Portal by jobSearchi.