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WIRELESS SALES REPRESENTATIVE (WSR) Headquartered in Seattle, Washington, Wireless Advocates is a third-party provider of wireless products and services both online and in approximately 600 retail locations nationwide. Together with Fortune 100 channel partners and wireless carriers, our knowledgeable teams of on-site wireless professionals deliver high-value products and services, helping consumers connect and communicate every day. Wireless Advocates operates Military kiosks and online sales activities for our retail partner Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX).What you will be doing As a Wireless Service Representative, you?ll work in a Wireless Advocates-branded kiosk in our military channel, serving US armed forces personnel and their dependents. You?ll work closely with your Wireless Manager to deliver outstanding sales results, operational excellence and an exceptional member experience. With your extensive knowledge of the latest phones and accessories on the market coupled with your understanding of the most competitive pricing plans available you will get the opportunity to be a subject matter expert. You will utilize your sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows you to build trust, educate your customer and offer a variety of options and solutions.What Kind of Sales Person are you? You are the type of sales expert who creates a positive member experience. You strive to meet or exceed all Wireless Sales Representative customer service, quality of sale and performance expectations. You exhibit high levels of professionalism and operational excellence. You take pride in providing exceptional member service. You maintain effective working relationships with your peers, manager and kiosk personnel. You are able to meet sales expectations with minimal direct supervision.Your Responsibilities Wireless Service Representatives (WSR) are responsible for creating an excellent member experience by ensuring every interaction is professional and utilizes the GUESTS methodology. The WSR provides expert product and service selection advice so that military members and their dependents purchase products that meet their individual needs and wishes. The WSR is responsible for achieving personal sales and service goals and meeting all operational standards and expectations. The WSR must demonstrate the Company Guiding Principles in all interactions with military members and/or their dependents, employees and Exchange personnel. Since this is a retail position, the WSE should ideally be available for shifts in the evenings and on Friday, Saturday and Sunday.Sales PerformanceConsistently meets or exceeds sales and performance expectationsConsistently executes the company?s GUESTS sales processCustomer ServiceProvides superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standardsKeeps up to date with all communications and relevant information (i.e. promotions, inventory, etc.)Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executedBuilds long-term repeat relationships with customers through personal integrity, sales and product expertisePosition RequirementsPrior sales and retail experience preferred but not requiredExcellent customer service skills that inspire repeat member visits Strong written and verbal communication skillsAble to work a flexible schedule including varied shifts that may include evenings, weekends and holidaysAble to stand for extended periods of timeAt least 18 years of ageLegally authorized to work in the U.S
As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.Wireless Advocates, LLC is an equal employment opportunity employer. To find out more about us, visit our website at http://www.wirelessadvocates.com.
