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OPERATIONS ANALYST - REMOTE USA Role Description: ICF is a global advisory and digital services provider, but we are not your typical consultants. We combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change, and shape the future. With more than 7,000 staff in 70 global offices representing 80 nationalities and more than 75 languages, ICF is comprised of business analysts and policy specialists working alongside digital strategists, data scientists, and creatives, united by a culture that values diversity and opportunity. (https://www.icf.com/company/about/diversity-inclusion) We combine deep domain expertise with cutting-edge digital agency services to serve our customers in a holistic way. ICF is committed to a more resilient and prosperous world for all. The work we do across sectors, geographies and client types provides our teams an opportunity to fulfill that commitment. At ICF, we have the world’s best combination of science and technical expertise across the most important climate topics in the industry. We work across an incredibly diverse range of sectors and geographies that have been or are now focused on climate-related issues. We strongly believe that effective climate solutions will require engagement and actions across both dimensions. Our insights are driven by science. No matter the client, we provide objective perspectives and actionable solutions rooted in expertise across dozens of disciplines and drawing on decades of experience. Corporate Initiatives Serve as a Group-level point of contact (POC) for corporate initiatives in the areas of business requirements and implementation impacts, i.e., safety policy development, M365 developments, CIT initiatives, etc. Coordinate directly with VP, Group Operations, where appropriate.Technology Work with Corporate Information Technology (CIT) Business Partner (BP) and serve as a CIT point of contact, including regular meetings with the BP. Communicate issues, upcoming changes, long-term CIT plans, allocations, or other changes that impact the financials to Group leadership and Division Operations. Support operationalization of new and updated CIT processes and assist group management with needs assessments and addressing issues when they arise.
Identify needs for new centralized resource hubs to improve resource delivery to EEI staff. Build, maintain, and promote resource-specific ‘hubs’ as needed, (e.g., What’s New in CIT page on EEI site).
Manage technology related procurement, processes, and efforts at the group-level. Develop, track, and maintain centralized technology-related procurement requests and spending, associated with the annual plan. Support Division Operations understanding of technology expenses as part of divisional budgets.
Manage CIT resource allocation across the Divisions and support management and reporting needs around identifying extraneous costs, (i.e., terminations or extra computers) recovering assets and managing costs, coordination of exiting employee’s return of peripherals, (i.e., monitors) and reallocation. Evaluate and leverage routine and custom CIT reporting to identify opportunities for process improvements, cost reduction, and a targeted communication approach.
Safety
Manage relationship with outside safety consultant, including procurement process, identification of project milestones, invoice processing, and receipt and approval of deliverables (e.g. draft policies, implementation plans)
In partnership with corporate safety and health (S&H) and contracts, work with outside safety consultant to collaborate with the divisions to maintain group and/or division-level field guides or standards to ensure compliance with contractual, OSHA, and business requirements.
Work with managers and leaders within Divisions on client specific compliance requirements, and work with Corporate S&H and contracts on the reporting of OSHA metrics for maintenance of ICF accounts with third-party vendors
Design and deliver annual safety culture and awareness campaigns and regular S&H communications across applicable divisions.
Serve as POC for EEI Group when Contracts and Safety need review of responses to safety questions in proposals or other contract requirements.
Coordinate and support safety and health initiatives in coordination with Corporate S&H and utilizing the outside safety consultant, including policy development, guidance, and the identification of training needs. Training needs would be developed in partnership with Corporate S&H, Learning & Development, and/or Risk Management, and deployed in coordination with the Training, Infrastructure and Resources (TIR) Ops Manager.
Review safety & health stats and summarize for Division Operations
Assist divisions with project or locale-based safety compliance initiatives across the group. Partner with Contracts & Administration to identify needs for increased support from Corporate to manage safety across the group and project teams, as well as providing identification and communication of issues and risks in the field.
Work with the Group Operations Leader on the annual Enterprise Risk Management assessment.
Serve as POC for existing safety programs across the group and in coordination with HR, L&D, and Corporate S&H, including First Aid and CPR; Working in Hot Conditions, etc. and coordinate related training needs with TIR Ops Manager.
Communication (internal)
Work with group communications lead on communication campaigns and messaging specific to technology and safety areas.
Draft messaging, presentations, and guidance with audience in mind, for Group-level distribution.
Curate or develop SP content where it supports the group, i.e., CIT updates, etc.
Identify opportunities for group-specific communications and resources to complement and supplement corporate guidance; author guidance and best practices resources, as needed.
Minimum Qualifications
Bachelor’s Degree
5+ years of experience with management of processes and vendors/consultants
Preferred Qualifications
Experience with safety, and information technology.
Solid process analyses, improvement, and user acceptance testing (where appropriate).
Solid understanding of the organization's business operations and possesses strong analytical skills.
Strong customer service skills, responsive, accountable, timely, ability to operate with autonomy.
Performs analyses of the operation's cost elements to ensure effective and efficient operations.
Track, maintain and provide current information to a variety of stakeholders across varied communication vehicles.
Working at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transpEnglishunformattedESQA508c.pdf) . Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is - $66,658.00-$113,319.00Nationwide Remote Office (US99)
