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Why Valvoline?You know Valvoline, right? We're a household name. We're one of the most recognized and respected premium brands in the global automotive lubricant industry, we have a presence in more than 140 countries, and our customers have trusted us for 150 years. But at Valvoline, we're never idle, so we still have work to do. We need good people to help us achieve our vision to build the world's leading engine- and automotive-maintenance business. That's where you come in. Do you love collaborating? Do you like being rewarded for your hard work? Do you want a career, not just a job? If so, join us.Careers for the DrivenValvoline has an opportunity to hire our next greatÂCall Center RepresentativeÂto help blow our customers' minds with how good we treat them. We pride ourselves on outstanding service, and we know an incredible customer experience begins and ends with our employees. So, we're looking for good people to join our award-wining customer support center. You bring your skills, talents and drive to provide over-the-top customer service. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.How You'll Make an ImpactWe need a quick learner who can quickly become a subject matter expert in the services, pricing and proceduresÂat our Valvoline Instant Oil Change automotive-maintenance retail business. In the role, you would be responsible for:Delivering world-class customer service to customers who contact Valvoline by phone with issues and inquiriesThriving in a contact center environment.Maintaining solid customer relationships by skillfully and professionally handling inquiries and helping them identify theirÂautomotive maintenance needs.Becoming a wizard at using our proprietary software programs to track calls.Using your top-notch research skills to troubleshoot customer issues.ESSENTIAL SKILL: Being able to communicate like a boss. This is non-negotiable. There's a lot of talking in this job.Keeping your internal and external customers up to speedÂand promoting and maintaining effective working relationships with your customers and fellow Support Center Pros.ÂBeing a good team member who maintains productive, positive relationships with your peers.ÂÂPerforming other duties as assigned, of course.ÂAccomplishing related results as needed.ÂWhat You'll NeedMinimum 1-3 years of call center experienceMinimum high school diplomaÂWhat Will Set You Apart?Fantastic communication and organizational skillsÂEffective problem-solving skillsComputer competent; internet giftedDetail-orientedAbility to approach conflict resolution with a positive attitudePassion for helping othersCapable of working in an everchanging, fast-paced, team environmentAbility to prioritize multiple tasksBenefits That Drive ThemselvesHealth insurance plans401(k) plus a 4% company match and an additional 4% company basic contributionIncentive opportunitiesLife insuranceShort and long-term disability insurancePaid vacation and holidaysEmployee Assistance ProgramEmployee discountsTuition reimbursementAdoption assistanceTerms and conditions apply and benefits may differ depending on position.Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.Call Center Representative
