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Now Hiring Call Center Agents in Lexington, KY!
As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale helping some of the most well-known brands and governments stay ahead of rapidly evolving expectations. Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We're hiring adaptable, detail-oriented, and multi-tasker individuals to join our growing team. Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees!
Job Description:
Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution
Provides customer with appropriate standard information requested
Derives all necessary information from customer to update database
Understands when to seek help and/or escalate to a more senior role
Location: Lexington, KY
Job Type: Full-time
Schedule: 1st/2nd Shift
May include Weekends/Evening shifts
Rewards:
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees
Department learning opportunities
Competitive Pay
Additional resources to support employees with families
Conduent offers programs to help advance the careers of our employees
Voluntary OT opportunities are available after training
There are other incentives on top of base pay based on performance
Conduent believes that every employees career path matters and we celebrate the unique backgrounds, pathways, and perspectives each of our employees brings to our extraordinarily diverse workforce. They have made Conduent into the innovative and client-centric company we are today and will help drive our future success.
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
