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RESPONSIBILITIES:
Kforce has a client that is seeking an Onsite Service Desk Support in Louisville, KY.
Duties Include:
Onsite Service Desk Support will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware
Maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
Assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect
As an Onsite Service Desk Support, you will document, prioritize, and monitor customer issues to ensure a timely resolution
Efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate
Gain proficient working knowledge of the technology that you are responsible for supporting
Remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
Onsite Service Desk Support will remain current with all required continuing education and compliance training mandated by the company and supervisor
Identify trends in incoming issues and effectively communicate the finds to the next level of support
Maintain productivity standard as set forth by supervisor at or above 100%
Display a sense of urgency and drive to complete tasks quicky
REQUIREMENTS:
Associate's/Bachelor's degree or appropriate level certifications preferred
Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required
Demonstrate excellent customer service skills
Demonstrate strong logic skills
Demonstrate strong mechanical skills
Demonstrate proficiency in supporting Microsoft Windows operating system
Demonstrate proficiency with Android tablets; Strong mechanical skills
Demonstrate excellent verbal and written communication skills
Demonstrate exceptional ability to think quickly and logically when under pressure
Demonstrate strong capability to multitask and prioritize a busy workload
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
