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W2 Candidates Only
Job Title: Product Owner
Location: Remote Position
Duration: 6 Months
This leader will work with key business and IT partners to develop strategic plans for the technologies impacting Member, Provider and Employer / Broker service call centers. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.
Primary Responsibilities:
Accountable for the product backlog and prioritization of user stories with team members
Create business user stories
Practical understanding of Scrum principles and practices
Partners with Scrum Master in supporting Scrum Framework
Shares and decomposes Features into user stories (non-technical)
Develop a deep understanding of the customer and product needs
Recognized voice of the business to the team
Works closely with Product Manager to represent capabilities and features at team level
Business requirements are represented in the product backlog
Ensures traceability between requirements to Features to user stories
Review of test cases against user stories acceptance criteria
Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
Formally accepts the user stories once all acceptance criteria are met and demo-ed
Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
Owns the continual acceptance criteria for business value story user stories, which is Demo-ed by the team
Required Qualifications:
Bachelor's Degree or 3 years of additional relevant experience
3 years of experience with Product Owner, Project Management and / or Business Analysis
Experience driving teams and management to decisions
Experience working with cross functional teams
Experience working with various teams simultaneously
Experience systematically analyzing problems, drawing relevant conclusions, and devising appropriate courses of action
Preferred Qualifications:
Ability to effectively break down barriers to maintain progress on initiatives
Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance
Diplomatic with strong negotiation and conflict resolution skills
Experience working in IVR / call technology systems, Digital, or Omni-channel space
Healthcare insurance industry experience
Adept at adjusting to changing circumstances quickly and professionally
Able to make quick decisions when clarification or modification is needed
Excellent oral, written and interpersonal communication with both technical and business audiences
Demonstrate strategic thinking by using appropriate information to diagnose problems, identify possible solutions and collaborate with impacted groups to drive decisions
Self-directed and able to drive detailed solutions to completion with minimal oversight
Detail oriented and obsessively organized
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook
