Inbound Customer Service Representative (Louisville, KY)

Inbound Customer Service Representative (Louisville, KY)

08 Jul 2024
Kentucky, Louisville 00000 Louisville USA

Inbound Customer Service Representative (Louisville, KY)

Vacancy expired!

Enrollment Representative - Customer Service Representative

Humana is hiring Limited Term Enrollment Representatives in Louisville, KY! As an Enrollment Representative you will be responsible for processing member applications as well as enrolling members in Medicare and Medicaid Services. We are offering a $1,200 retention bonus! We have immediate openings for Limited Term Enrollment Representatives with opportunities for FTE, Apply today!

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Job Responsibilities

The Enrollment Representative reviews reports and makes adjustments, additions, and deletions based on CMS regulations. Manages and reports a daily inventory. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role

Communicate effectively and confidently with all internal/external customers

Reach out to members, periodically, to confirm and/or verify confidential information

Ensure all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism

What We Offer:

Can earn up to a maximum of one hour of PTO per 40-hour work week.

Eligible to earn retention bonus up to $1,200.00

401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.

Employee Assistance Program and Work Life Services

Student Loan refinancing consultation

Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

Subsided parking rate as well as conveniently located on a TARC bus line route for FREE transportation with associate ID badge

Onsite cafeteria which offers healthy choices every day

Access to fitness center with reduced associate membership rates

Cross training available for further skills development and potential Full time opportunities

Required Qualifications

High School Diploma or equivalent

1+ years of comparable work experience

Strong computer skills utilizing multiple computer applications simultaneously

Demonstrated skills in attention to detail

Strong initiative with the ability to adapt to change quickly and be empathetic

Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information

Ability to perform multiple tasks simultaneously, at times working under pressure with competing priorities

Preferred Qualifications

Bachelor's degree

Previous office experience performing data entry tasks

Experience providing excellent customer service

Military, healthcare/managed care, banking or related industry experience handling confidential and personal information

Experience working with the senior population

Additional Information

Flexible schedules during the week 7am-7pm, may include weekend days

Opportunities for overtime hours

Limited Term Employment (LTE) Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days). Eligible for FTE or Permanent employment opportunities throughout employment.

Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn't affect your credit score. For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf

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