Vacancy expired!
Get It Right Now Rent to Own is looking for a Collections Manager Trainee. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what's right; treating every individual with respect, compassion and integrity.
As a potential Get It Right Now associate, you'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform our competitors. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
At Get It Right Now, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Trainee, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the revenuel payment process) and achieving company standards on revenue closing percentages. Additionally, Trainees help support the overall needs of the store by assisting other associates.
Basic Function
Manages the Customer Accounts Department, which is responsible for the revenue payment process. Responsible for achieving company standards on revenue closing percentages. This position reports directly to the owner and supervises Customer Accounts Associates.
Primary Responsibilities
The Acquisition and Maintenance of Customers
Monitor and recommend payment frequency changes to the customer.
Immediate contact of all customers who have not renewed their rental agreement(s)
Act as a customer counselor who resells the benefits of timely rental revenue payments
Document all customer promises and update customer information in the store computer system
Monitor the accuracy of customer classifications according to customer payment history and habits
Payment frequency changes to customer based on customer payment history
Maintain updated accurate customer information
Clean and certify returned merchandise within 24 hours.
Complete and maintain route sheets daily
Supervise, develop and schedule the activities of Accounts Advisers
Recommend the use of payment extensions for customers going through troubled times.
Proper closing of lease agreements.
First up to help set and achieve revenue goals
Update goal board daily
Assist on deliveries and returns
Safely operates company vehicle
Load, secure and protect product in company vehicle
Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and "dollying" merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
Good communication and interpersonal relationship skills, strong telephone etiquette and skills
Good organizational skills, professional appearance, and good driving skills
Pre-employment
Satisfactory MVR (driving record), drug screen with job performance reference check.
