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Service oriented. Empathetic. Attentive. It's what connects us¦ and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Healthcare Customer Representative with TTEC in Paducah, Kentucky.
As a TTEC Customer Experience Champion, You'll Enjoy:
Fun, talented and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes¦all the competitive performance bonus opportunities and benefits you'd expect
At TTEC, we provide exceptional service to our customers and we are passionate on giving our employees a good time. Its what makes us a tight-knit group or you could say a well-oiled mean machine ready to conquer any problems we encounter.
What Youll be Doing:
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
On a typical day, youll:
Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
Open and maintain customer accounts and information
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Resolve customer technical issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring:
Excellent communication skills for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
Empathy is the key its so important it bears repeating
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and¦ with education¦ more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
We encourage you to visit us at 2301 McCracken Blvd., Paducah, Kentucky, 42003 or apply online today:
