Hotel Guest Service Representative FT&PT (Hampton Inn & Suites Downtown Baton Rouge)

Hotel Guest Service Representative FT&PT (Hampton Inn & Suites Downtown Baton Rouge)

14 Jul 2019

Hotel Guest Service Representative FT&PT (Hampton Inn & Suites Downtown Baton Rouge)

The Hampton Inn and Suites Baton Rouge Downtown is currently seeking FT and PT Guest Service Representative's. We are the located in the heart of Downtown Baton Rouge offering competitive pay for qualified individuals as well as a great atmosphere. Seeking personable individuals with previous customer service experience, previous hotel experience is a plus but not required. Apply in person or online, http://www.hospitalityamerica.com/careers.htm

Position details listed below:

A guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.

Providing information to guests about hotel policies, services and amenities.

Responding to requests from guests for assistance and information about the local area (e.g directions, places to eat).

Selling rooms to "walk-in" customers.

Entering/changing reservation information on the computer system.

Posting charges to guest accounts.

Processing payments from guests.

Making necessary corrections to guest accounts.

Informing housekeeping department about room status/availability.

Listening and responding to guests' requests or complaints.

Operating hotel switchboard or PBX.

Cleaning the front desk area.

Maintaining daily logs.

Balancing shift work and cash drawers.

Job Type: Full-time/Part-time

Salary: $10.00 to $11.00 /hour

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