Vacancy expired!
Requisition ID: 106340Job Level: Entry LevelDepartment: Information TechnologyMarket: OGCEmployment Type: Full TimePosition Overview As a Technology Group Service Technician, you will provide excellent customer service via multiple channels including a ticketing system portal, phone, chat and in-person, always striving to achieve customer satisfaction. In this role, you will use generally defined procedures to respond to a variety of problems/requests and will escalate to the appropriate department when the problem cannot be solved or the request cannot be fulfilled.District Overview TIC-The Industrial Company is a subsidiary of Kiewit Corporation. TIC-Southern District is a business unit of TIC-The Industrial Company. Headquartered in The Woodlands, TX, TIC Southern builds major industrial projects in diversified markets throughout Texas, Oklahoma, Louisiana, Alabama, Mississippi, Florida, Georgia, South Carolina, North Carolina, Virginia, Kentucky, Tennessee, and Arkansas. Located in Houston, TX, TIC-Southern is seeking individuals who are open to regular relocation for career development opportunities and who desire job responsibilities in field operations ranging from project controls, craft management, safety, quality, and contract administration. A new employee’s initial work assignments complement their previous work experiences and education, allowing the new employee to make significant contributions to the project success. Individuals seeking employment with a company known for their financial stability, a broad range of specialized capabilities, commitment to people development, and an outstanding performance record will find employment with TIC-Southern to be fulfilling career choice, with long-term benefit.Location This position is based at our project site in Cameron, LA.Responsibilities Be deliberate about customer delight Research and respond to customer inquiries within service levels Participate in a diverse team environment that handles incoming complex and sometimes intense calls/chats Communicate with associates through the phone, email, chat and work requests Work in a reciprocal team environment to handle large call/chat volumes Able to adhere to Service Desk guidelines and measurements Maintain confidentiality of customer and agent information Successfully complete required training programs Properly record and update pertinent information in ticketing system and knowledge base Act as a mentor to colleagues and promote knowledge sharing Other duties as assignedQualifications Excellent customer service and interpersonal skills are required, including the ability to communicate clearly and professionally, both verbally and in writing Ability to support a service culture through great quality and efficiency, even when work volume is high Ability to empathize with, actively listen to, deal sensitively and professionally with customers Attention to detail and genuine dedication to servicing the customer Make valuable contributions by building, revising and improving processes to focus on delivering the best customer experience Must be able to work independently. Requires exceptional organizational skills, problem solving skills, and flexibility in changing priorities Must be adaptable and willing to learn new systems/services as processes and technology change on a regular basis Effectively use multiple computer systems, phones, and other technologies at a time Work independently displaying good judgment and analytical skills Ability to work schedule demands and requirements Ability to work in a fast-paced environment of continuous change and challengesPreferred: Experience working with solving computer-related technical problems Experience with ServiceNow Bachelor's degreeWe are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.Company: TIC
