Job Description: We are actively seeking a talented, dedicated, self-motivated, energetic and career-minded individual to join our organization as a Senior Help Desk (phone and walk-up support). In this customer-oriented role, your responsibility is to provide first level technical software, hardware and network support to internal users as needed. You must know how to maneuver through Office 365, set up new accounts, and format computers. You must have excellent communication skills, have a professional demeanor, and work well with non-technical users. You will work on a small help desk team as a key Tier 2 Support Specialist. Quick response time is mandatory. We need to hire an individual who is outgoing, energetic, and enjoys going to work. Job Duties
Assist with Tier 2 problem resolutions.
Strong teamwork and interpersonal skills and ability to communicate with all management levels
Excellent commutation and customer service skills
Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
Monitor system performance and escalate issues as necessary.
Perform approved HW/SW maintenance on devices.
Provide extended coverage when business needs require.
Support end-users in addition to IT department team members.
Stay current with knowledge of related technologies, designs, methods, and trends.
Participate in on-call schedule and provides after-hours support as needed.
Office 365/Microsoft Azure Knowledge
Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems
Manage local ticket system and assist with tickets
VieMed provides home respiratory service to patients struggling with various respiratory diseases including chronic obstructive pulmonary disease (COPD) and various neuromuscular diseases. With almost 25 million Americans reporting that they have been diagnosed with COPD, the country’s 3rd largest killer behind Cancer and Congestive Heart Failure, VieMed provides a solution for people who suffer from this debilitating disease. Our mission is to educate, nurture and inspire our patients to lead better lives. This is made possible by a highly effective home treatment model that focuses on transitional care, education, personalized care plans, and chronic disease management.
