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Powered by endlessly curious people with an unwavering mission focus, Ball Aerospace pioneers discoveries that enable our customers to perform beyond expectation and protect what matters most.We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely. For more information, visit Ball Aerospace Career Site at https://jobs.ball.com/aerospace/ or connect with us on LinkedIn at https://www.linkedin.com/company/ball-aerospace , Facebook at https://www.facebook.com/ballaerospace/ , Twitter at https://twitter.com/BallAerospace or Instagram at https://www.instagram.com/ballaerospace/ .The Operations Strategic Support Unit plays a fundamental role in enabling efficient business and program execution – from technologies and investments to supply chain, manufacturing and test operations, facilities management, and information technology services.Business Process Analyst AssociateAs a Business Process Analyst, you will work in an amazing and collaborative environment to help IT become a discerning factor for Ball Aerospace by providing your expertise to support and solve real business issues in SharePoint/M365.What You'll Do
As a member of the Productivity Solutions Team, you will:
Provide tier 1.5 and tier 2 support for SharePoint related issues
Provide support for Microsoft Office products.
Assist the Productivity Solutions team and our customers to detail requirements to solutions in SharePoint.
Participate in the configuration of OOTB or custom solutions to meet requirements.
Assist with training of tier 1 support and end users.
Work closely with end users potentially working on several issues or projects at once.
Provide SharePoint/M365 site migration and rationalization.
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
Perform other duties as necessary.
What You'll Need
Bachelor’s Degree.
Each higher-level related degree, i.e., Master’s Degree or Ph.D., may substitute for two years of experience. Two years of related experience may be substituted for each year of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
Superb written and verbal communication skills as well as strong analytical and troubleshooting skills.
Knowledge of SharePoint/M365 capabilities to assist end users as well as a customer advocate with other IT teams.
Excellent time management skills.
1+ years of experience working with SharePoint 2010, SharePoint 2013 or 2016 experience preferred.
Experience leveraging SharePoint Out of the Box functionality solving business problems.
Experience leveraging M365 Out of the Box functionality solving business problems.
Experience SharePoint Designer and InfoPath preferred.
Experience with requirements gathering.
Experience with Nintex Workflow or equivalent preferred.
Ability to think analytically, solve problems, make decisions, and collaborate and work with a team.
Strong customer orientation and commitment to quality.
Ability to juggle competing demands and priorities while maintaining strong attention to detail.
Proven written and verbal communications skills.
Working Conditions
Work is performed in an office environment.
Travel and local commute between Ball campuses and other possible non-Ball locations may be required.
Future Clearance Required:A current DoD clearance and/or SCI access with Polygraph is not required to be eligible for this position, however applicant must be willing and eligible for submission within 60-90 days after an offer is accepted and must be able to maintain the applicable clearance/access. By applying to this position, you are agreeing to complete a National Security Clearance Pre-Screen Questionnaire to evaluate your general ability to obtain the required security clearance or government customer access associated with this position.Relocation for this position is not available.US CITIZENSHIP IS REQUIREDBall Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Equal Opportunity EmployerMinority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans
