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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary:Responsible for assessing customer's needs in a local retail storelocation; educates them by helping them understand the benefit ofavailable services and communicates advantages to consumers. Assistscustomers and drives sales of Comcast's services including HDTV, highspeed internet, and digital telephone services. Sells the best possiblesolution to meet individual needs and delivers superior experience tocustomers every day.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Interfaces with customers; advises customers and answers questionsrelating to products, services, billing, and all other issues andconcerns. Demonstrates a strong understanding of Company products andservices.- Evaluates customers' potential product needs and makes appropriaterecommendations. Effectively communicates and demonstrates a high levelof comfort selling Company products and services.- Informs customer of products and pricing models, as well ascompetitive advantages. Corrects customer billing discrepancies,prepares work orders, arranges for service appointments, and ensuresappropriate follow-up procedures are met.- Meets and exceeds sales goals within the guidelines established bylocal market. Reports daily on the number of sales contacts and othermetrics, as required.- Participates in required events held on weekends and/or weekdays.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- High School or Equivalent--- Generally requires 0-2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer
