EHR Software Support Senior Specialist (Crowley)

EHR Software Support Senior Specialist (Crowley)

25 Sep 2024
Louisiana, Lafayette 00000 Lafayette USA

EHR Software Support Senior Specialist (Crowley)

Vacancy expired!

Company Info: Integrated Software Solutions is a dynamic technology company which has been in business for over 20 years, with offices in the US and the Middle East. We specialize in a comprehensive, all-in-one paperless solution for the Healthcare industry. We offer a fully integrated system to automate medical offices and to streamline their administrative, clinical and financial operations.  

Position Summary:

Provides support to end users and manages a variety of activities to resolve issues relating to our Medical Software.

Duties and Responsibilities:

Manage customer tickets in a timely and efficient manner through the ZenDesk software

Respond to telephone calls, emails and personnel requests for technical support to clients in a timely fashion.

Looking for ability to multitask on a variety of issues related to software, hardware and networks

Identify, research and resolve technical problems

Collaborate with support and development team on a timely issue resolution, follow up with customers and manage the flow of support matters.

Document, track and monitor issues to ensure a timely resolution using a ticket support system.

Clearly document resolutions for FAQ/ knowledge base usage.

Ability to relate complex issues to other support members, QA analysts and/or developers in order to reproduce issues for correction.

Create and offer new solutions to improve effectiveness of the support process.

Manage existing tools to address all customer needs and transfer knowledge to the rest of the team

Obtain general understanding of OS and application operations related to company offered services.

Follow procedures and company standard practices for providing support to clients.

Will be required to learn and understand Medical Billing concepts, specifications and submission guidelines.

Assist implementation team with any support related issues.

Provide limited training to clients.

Some travel may be required

Education/Skills and Experience Requirements:

Bachelor Degree in Information Technology preferred. Technical expertise is a must.

Minimum three (3) years’ experience in medical software support setting preferred.

Strong analytical and problem solving skills.

Superior customer service and software support skills.

Ability to communicate complex technical information to non-technical personnel.

Strong working knowledge of Microsoft SQL and database management methods required.

Detail oriented with the ability to effectively follow through on all assigned tasks.

Excellent English, oral and written communication skills required.

Experience with Medical Billing and Scheduling software a plus.

Local candidates only. Remote applicants will not be considered.

Job Details

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