The Communications Center Specialists are the “epicenter” of the Novant Health physical security program. These team members are responsible for thoroughly understanding all Public Safety DPS programs/applications, Novant Health facility locations, Public Safety protocols, and Public Safety policies. They must be self-motivated, possess critical thinking skills, be able to function under high stress, contribute to a team environment, and communicate information clearly in a timely manner. A Communications Center Specialists works in the Security Operations Center which is responsible for dispatching Protective Services for Novant Health involving high volumes of radio traffic and monitoring of status changes during routine and emergent situations. Calls and messages include routine reports, referral information, and emergency calls for assistance from team members, visitors, patients and Public Safety personnel.At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Education: High School or GED, required. Some college courses, preferred.
Experience:Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, preferred. Related experience will be considered.
Licensure/certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire; required.
Additional skills required:DPS, Security, law enforcement or military communications experience.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.Our team members are part of an environment that fosters team work, team member engagement and community involvement.
The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
External Posting Title: Communications Ctr Specialist Job Opening ID: 2022-157654 Name: Security Operations Cntr (SOC) Name: Other Work Schedule Details: 12hr rotating schedule with every other weekend off External Company URL: https://www.novanthealth.org/careers.aspx