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Karl Malone: “We are excited to bring 5.11 purpose-built gear to the Ruston market and surrounding areas. The 5.11 brand is built on the foundation of durability, quality and value. Our store will be well stocked with the perfect performance clothing and accessories for any Law Enforcement, Emergency professional or recreational mission.”
In order to accomplish this mission, we have an exciting opportunity to manage and grow our 5.11 by Karl Malone Tactical Retail Store at: 1913 E Kentucky Ave, Ruston LA 71270. We are seeking an exceptional, service-minded, Retail Store Manager who will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while leading the retail sales team and achieving store sales goals.
RESPONSIBILITIES:
FINANCIAL ACCOUNTABILITY
Accountable for total store and individual sales goals by establishing and overseeing plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability
Accurate recording of sales figures and performs cash operational functions such as cash management to include all bank deposits and cash handling procedures and daily cash reconciliation
Establishes, monitors and follows up on sales goals, sales plans and sales budgets to optimize profit
Labor and payroll management including tracking and calculating monthly sales incentive rewards
Manages merchandise processing, replenishment and recovery of sales floor according to 5.11 merchandising standards including inventory allocation and product levels
Executes reductions, price changes, clearance and transfers
Manages store controllable budget and expenses, ensures bills are paid in a timely manner, ordering office and store supplies, invoice reconciliation and charitable contributions
Manage store events to ensure they are within budget, meets the event criteria and work with marketing, merchandising and sales teams in executing the event
DELIVER OVERALL BRAND EXPERIENCE
Creates an environment that maintains a 100% focus on the customer
Attracts, recruits, hires and trains high-caliber leadership team members and service specialists
Ensures all team members are working together to create a positive environment and resolves issues
Assesses team’s performance and provides feedback using both informal and formal methods
Directs and models selling behaviors to build customer relationships and brand loyalty
Directs and models an efficient and satisfying cash-wrap experience
Ensures housekeeping duties are completed to maintain a neat, clean and professional store environment
Ensures team is trained in the appropriate fitting techniques and accurately executing fittings, as well as ensures all alterations and embellishments are executed according to department specs
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise.
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store
Manages and protects the assets of the store through implementation and close monitoring of loss prevention practices, and tracking against sales and inventory results
Models and supports use of store tools and systems to nurture customer relationships
Develops and guides efforts to establish relationships with local public safety organizations
Directs Uniform Services department to meet service level commitments
QUALIFICATIONS: To perform the job successfully, an individual should have the following credentials
Bachelor’s or Associate’s Degree and/or 3-5 years of retail experience – apparel preferred
Previous retail management experience required (2 yrs. Store Manager)
Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
Ability to use a POS system
Proven ability to provide a superior customer experience and drive customer loyalty
Proven ability to assess talent and manage performance
Proven business acumen with strategic and analytical skills
Ability to effectively communicate with all levels of an organization
Schedule flexibility to include evenings and weekends
Job Type: Full-time
Salary: $14.00 to $17.00 /hour
