Vacancy expired!
Qualified Candidate should send cover letter and resume in one (1) .pdf file to:
Ms. Vantrelle Payton
Crisis Center Director
Covenant House New Orleans
611 N. Rampart Street
New Orleans, LA 70112
via email: vpayton@covenanthouse.org
GENERAL SUMMARY:
The role of the Case Manager is to work with youth in the Covenant House Crisis Center to develop and implement individualized case plans for a successful transition to self-sufficiency and stability and/or return to home/family. The Case Manager provides supervision and support to help youth achieve their case plan goals, including advancements in education, employment, and life skills, through direct care services and community advocacy. The Case Manager also supervises and supports Resident Advisors and Senior Resident Advisors in providing services aimed at meeting residents immediate needs, including advocacy, counseling, management and structure, as well as crisis prevention and/or intervention, and de-escalation in accordance with the best practices of trauma-informed care. The guidance and oversight provided by the Case Manager is in accordance with the Covenant House Mission, Principles, and Core Values.
DUTIES & RESPONSIBILITIES include but are not limited to:
Supervise intake process and assessments for new and current residents.
In collaboration with youth, oversee the development and implementation of individualized case plan for a healthy transition to self-sufficiency and stability and/or return to home/family.
Engage in regularly scheduled case meetings with resident, documenting and tracking progress as required.
Provide individualized care, support, and follow-up to help youth access community resources and achieve case plan goals, including education, employment, conflict resolution, and life skills development.
Assist in the reunification of homeless minors and young adults with their families, including contacting families and facilitating travel plans home (i.e. authorizing bus tickets through Greyhound).
Maintain accurate, up-to-date information in both electronic and paper case files on current and former residents; complete timely entries into resident matrix, ETO, HMIS, and other information systems as required.
Oversee the completion of appropriate documentation (i.e. progress and transition notes; significant event and critical incident forms; overnight and discharge planning; meals, chores and room inspection forms, etc.).
Attend all trainings (unless specifically excused by supervisor), and commit to continuous professional development and integration of training and tools into individualized tasks and responsibilities.
EDUCATION, KNOWLEDGE, SKILLS & EXPERIENCE:
Bachelors degree in social service or related field.
At least 3-5 years of professional experience, preferably in a residential/transitional living setting working with at-risk youth or special needs populations.
Prior experience working with youth who have experienced homelessness, trauma, or other emotional and behavioral challenges, using a trauma-informed approach.
Establish and maintain effective positive relationships with youth, staff, management and outside contacts.
Excellent oral/written communication and organizational skills.
Experience with Microsoft Word, Excel & PowerPoint
