Vacancy expired!
QR Code Link to This Post
Job Type: Direct Hire, FTE Job Location: Metairie, LA Job Responsibilities - Answer customer calls providing first level desktop support (ie., password resets, email assistance, desktop application troubleshooting, troubleshooting assistance with VOIP phone, server management tasks, etc.). - Should have an understanding of basic routing, IP addressing, DHCP, DNS, wireless terms (SSID, AP, 802.1x, etc.) Would be helpful to understand basic telecom concepts. - Identify, evaluate and resolve IT related issues for business customers. - Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues. - Maintain ownership of follow up communication with customers to ensure their satisfaction and full resolution of their open issues - Log and track all activity in the appropriate systems to insure full documentation of the issues and resolutions related to individual accounts - Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts - Desire to assist clients with problem resolution in a courteous manner - Focused with a keen attention to detail - Other duties as assigned Organizational Responsibilities - Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation. Qualifications 3 to 5 years of experience as a help desk technician High school diploma, some college preferred Great attention to detail Ability to function in a fast paced, client focused environment Ability to travel to local client sitesPlease apply online with Lavoda Systems at: https://lavoda-systems.hiringthing.com/job/56005/inside-support-technician-i?s=cl
