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- Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements.
- Provide expertise in change management and training support.
- Provide organizational and strategic planning for a wide variety of technical and functional environments.
- Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
- Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages.
- Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations.
- Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals.
- Support the development of functional area strategies for enhanced IT.
- Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization.
- Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks.
- 5+ year experience overall working with IT business applications and systems in a support role with experience documenting software user needs, maintaining business application configurations, and the use of application reporting tools.
- Experience supporting a federal government customer
- Bachelor’s degree in a computer science or business-related field, or Associate Degree with equivalent work experience in IT. Business Analyst coursework/training is very helpful as part of this degree program.
- Knowledge of application implementation processes.
- Knowledge of application support principles and practices.
- Knowledge of how to document business requirements and process workflows.
- Familiarity with database concepts (from an application perspective).
- Experience with information system troubleshooting, incident management.
- Ability to communicate well with business users about their work activities and the application of technology to their activities.
- Ability to communicate effectively with application vendors.
- Familiarity with project management principles, project task tracking.
- Proven ability as a project contributor from initiation to completion.
- Strong knowledge of Excel, PowerPoint, Word, Visio or other workflow documentation tools.
- Excellent written and verbal skills
- Ability to synthesize and recommend new, more efficient processes for business needs.
- Demonstrated analytical ability to organize, evaluate, and present complex observations.
- Ability to work independently with minimal supervision
- Ability to interact with a wide range of associates (vendors, individual contributors, senior management.)
Job Type: Full-Time
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
