Computer Operator II -Technical Help Desk Specialist

Computer Operator II -Technical Help Desk Specialist

Vacancy expired!

Job Description

A3T is seeking highly motivated individuals to join our team of technical help desk professionals. Selected candidates will manage inbound calls in a fast paced, high energy environment to support a large federal government contract and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions.

Qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must be reliable and have strong attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.

Technical Skills:

• Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Utilize troubleshooting techniques to resolve hardware, software, and network issues
• Document incident status and solutions in incident database tools
• Diagnose, identify, isolate, and analyze problems utilizing historical database records
• Adhere to established levels of service
• Adhere to established customer service and documentation standards within required time frames
• Adhere to contact center scheduling during hours of operation (
  24 hours a day, 7 days a week).
• Perform clerical and/or administrative duties as assigned

Qualifications

Required Qualifications

• High school diploma or G.E.D.
• One or more years of related call center and/or help desk experience

Preferred Qualifications

• AA/AS or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

Additional Information

Company Overview
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business established in 2012. A recent recipient of the prestigious Washington Technology, TOP 50 (ranking #9), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50, as Fastest Growing Veteran-Owned Businesses, and is Featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for a YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, these include the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/TravelReimbursement (metropolitan areas)

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.