Vacancy expired!
Primary Duties & Responsibilities
As a first point of contact for our guests, the Front Desk Clerk provides superior customer service to all guests when checking visitors in and out of the resort, answer questions, and helps to resolve any issues.
Maintains working knowledge of the facilities, layout, programs, product lines, and reservations system.
Processes guest check-ins and check-outs.
Assists guests with resort services.
Checks to ensure visitors have departed the resort.
Supports and follows all Cove Communities and Point Sebago policy.
In advance of guests’ arrival, creates check-in packets for guests.
Keeps Front Office Manager apprised of any issues or incidents that occur and may need to be acted upon.
Mails confirmations and other mailings that are needed.
Informs guests of golf cart policies and assigns guest to a golf cart.
Dresses up in various themed-based work uniforms as requested.
All other duties as assigned.
Review and Process:
Runs and reviews reports from the reservation system on a daily basis.
Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for Team Members who:
Love what they do to make our guests’ dreams come true and shows it through delivering service excellence authentically.
Continually raise the bar by investing in their own personal development and looking for innovative ways to exceed our guests’ expectations.
Make every moment count, so our Team Members look forward to coming to work every day and our guests look forward to creating new memories on their return visits.
Consistently do the right thing for our Team Members and guests by keeping promises and delivering on commitments, building trust along the way.
Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.
Education and Experience
Must possess superior customer service skills
Ability to effectively communicate with all levels of staff and guests
Must have a working knowledge of Microsoft Office
Working knowledge of computerized reservations systems
About Cove Communities
Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in Canada and the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.
