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Customer Service Representative, Mosquito Joe
Come join the #1 Mosquito Joe team in the country! We have an Immediate Opening for a Customer Serve Representative to assist our Office Manager with customer service and inside sales. There is no cold calling required. All customer service is in response to advertising and customer inquiries.
This Applicant should be outgoing, confident, hardworking, energetic, motivated, flexible, and willing to take initiative, have good phone skills, and speak good English. Must work well with others and must be comfortable using a computer and have good technical skills. Knowledge of Outlook, Word, & Excel required.
Our busy season is from April â October. Off season is November - February. Three weeksâ vacation in off season and shorter hours to accommodate harder work during active season. No pest control background necessary, but customer service experience a plus. We will train the right person on our system. Pay commensurate with experience, with yearly Bonus available. Six Month Review & Yearly reviews.
Reply with Resume and a Cover Letter. This is a Great job working for good people who will value your contributions with long term growth potential. Plus, you will be helping our customers enjoy the outdoors in ways they never knew they could. Our Office is in Glen Burnie.
Come help us make âOutside Fun Againâ for thousands in the Baltimore/Annapolis area.
About Us
Mosquito Joe is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. Weâre a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture â and we want you to join us!
Job Description
The Customer Service Representative (CSR) supports the business owners and the office manager, and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The CSR should have strong phone communication skills and be proficient in computer data entry in order to help retain our loyal customer base.
Main Job Tasks and Responsibilities
⢠Perform tasks as assigned by the Office Manager
⢠Manage and execute customer sales process via phone and online sales channels
⢠Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
⢠Set up new customer accounts
⢠Direct requests and unresolved issues to Office Manager
⢠Keep records of customer interactions and transactions
⢠Maintain customer databases
⢠Promote Quality Customer Service
Education and Experience
⢠High school diploma, general equivalency diploma (GED) or equivalent
⢠Competent computer skills including GMail and MS Office suite (MS Outlook, Word, Excel, etc.)
⢠Ability to type
⢠Knowledge of administrative procedures
⢠Phone sales experience preferred, not required
Key Competencies
⢠Outgoing and personable with strong interpersonal skills
⢠Interpersonal skills
⢠Communication skills - verbal and written
⢠Listening skills
⢠Consumer sales
⢠Customer service orientation
⢠Adaptability
⢠Assist Routing Department with Vehicle scheduling
We have a great office with a great team of people with great camaraderie. We are starting our 7th year as the leading Mosquito Joe operation in the country would love to have you join our team. Please reply with a resume and cover letter and let us know how you feel this position would work for you.
Click the link below to Apply!
https://baltimore.careerplug.com/j/0bth1y
