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FIND YOUR PURPOSE. JOIN OUR MISSION
As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.
We are currently seeking a talented Full-time Member Service Associates for our Maryland Branch locations.
As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules - YOU control your career advancement as you learn and execute new skills.
We offer a generous benefit package:
Competitive compensation: $14.00 - $18.50 / Hourly
401(k) match to 5% of earnings - immediate enrollment and 100% vesting
Choice of two health plans - 80% employer contribution
Dental - 85% employer contribution
Life Insurance - no cost
Long-term Disability Insurance - no cost
Employee Assistance Program - no cost
Paid vacation
Paid sick time
10 Paid holidays
Profit Sharing eligible
WORK SCHEDULE
MSA's are scheduled to work a minimum of two Saturdays per month (locations will vary). The typical work week is approximately 40 hours. Scheduled hours begin 30 minutes prior to opening and 30 minutes after close.
Our Branches are open for operations during the hours of 7:30 am to 6:00 pm Monday - Friday and 9:00 am to 1:00 pm Saturday.
JOB DUTIES SUMMARY:
Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.
Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, and share certificates.
Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Available to work during all operation hours.
Please apply at www.nasafcu.com Careers
