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Senior PC Support TechnicianDescriptionThe Senior PC Support Technician position supports the Jacobs’ work performed for the Anne Arundel County Office of Information Technology (OIT) located in Anne Arundel County offices in Annapolis, Maryland. The selected candidate will work in County-owned facilities Monday-Friday, 8:00 a.m. – 4:30 p.m., and on-call after hours support as requested by the client.The Senior PC Support Technician position duties include the following job responsibilities:
Perform supervisory responsibilities for the on-site Jacobs team of PC Technicians, and also serve as a working PC technician for the team
Perform software (application and operating system) and hardware installations (including all necessary configurations) for County-owned equipment to include, but not limited to PCs, laptops, printers/copiers, peripherals, and mobile devices, and County-used software applications
Perform problem resolution activities for County-owned hardware, including, but not limited to PCs, laptops, printers, and peripherals, and County-used software applications
Provide Help Desk support
Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation
Provide on as-needed basis technical advice to County employees pertaining to desktop information technology
Successful candidates will have the following minimum qualifications:
At least two (2) years of completed undergraduate level coursework in information technology or computer science
At least two (2) years’ experience in PC installation/configuration/troubleshooting personal computers and software applications
Demonstrated Microsoft System Center Configuration Manager (SCCM) experience and/or Microsoft imaging training
Documented experience with Dell and/or HP HW/Dell and/or HP certifications
Demonstrated superior customer service, oral, and written communication skills
Supervisory experience
Must have own transportation to be used between County office sites, and possess a valid driver’s license
ITIL Foundations and Help Desk Institute (HDI) Customer Service Representative (CSR) certifications highly preferred
#I2S+QualificationsThis position requires an Associates degree with 3 years of related experience or 5 total years of related experience. The selected candidate must obtain the following certifications:
Help Desk Institute (HDI) Customer Service Representative (CSR) (within 60 days of hire)
ITIL Foundations (within one year of employment
Essential FunctionsPhysical RequirementsRequires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.Work EnvironmentInside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).Equipment and MachinesRequires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.AttendanceAttendance is critical. The selected candidate will work in County-owned facilities Monday-Friday, 8:00 a.m. – 4:30 p.m., and on-call after hours support as requested by the client. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).Other Essential FunctionsMust be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain a favorable background investigation. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.The selected candidate must obtain the following certifications within one year of employment:ITIL FoundationsHelp Desk Institute (HDI) Customer Service Representative (CSR)Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a drug-free workplace.Primary Location United States-Maryland-AnnapolisReq ID: ATE00049Z
