Store Manager

Store Manager

29 Jul 2024
Maryland, Annapolis 00000 Annapolis USA

Store Manager

Vacancy expired!

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How you’ll make a difference:

In this role, you’ll be the champion for your Store’s team and customers. Your primary focus will be growing a high performing team which will lead the way in crafting memorable customer experiences and increasing our market share and repeat business. Every day is an opportunity for you to help a Custom Ink Store visitor better engage their group or community through custom apparel and merchandise.

You are an energetic, driven, and caring individual who is dedicated to helping customers have a great experience with Custom Ink. You’re highly skilled at uncovering customers’ needs, providing strong design and merchandise suggestions, and problem solving to deliver on customer specifications.

As a Custom Ink Store Manager, you’ll help create excitement around Custom Ink in the surrounding community and for visitors to the store in order to increase brand awareness. Also, modeling ownership and a growth mindset for other Store Inkers will be paramount. You understand that Custom Ink is dedicated to delivering a WOW! customer experience and know that it starts with a genuine interaction and builds into a long-term relationship.

What you’ll do:

As a Store Manager, you will be on the front lines of winning and satisfying customers and strengthening our market position and brand identity through our store experience. .

Provide WOW! customer service, engaging and building relationships with customers

Act as a champion of the Customink brand

Drive sales, interest, and excitement around Custom Ink

Demonstrate knowledge about Custom Ink’s merchandise, printing process, and service options

Demonstrate competence in all store computer systems in order to help serve customers, as well as collect customer data and feedback

Maintain company standards of merchandise presentation, signage, and displays

Drive towards achieving store sales goals and other KPIs and ensure the team is connected to these goals

Develop team members and continually share best practices

Ensure the correct team is in place, engaged. Cultivate high-performers and effectively identify & performance-manage low performers.

Recruit top talent and maintain appropriate staffing levels

How you’ll be measured:

You will be responsible for helping to shape Custom Ink’s in-store customer experience. Accordingly, the key measures of success will be based upon:

Converting potential leads into orders

Ensuring stellar customer service throughout our entire process

Meeting Store revenue goals

Driving our local outbound outreach program

Store Performance, Team Satisfaction & Retention (Sales / KPIs, Overall team engagement, and team satisfaction)

What we’re looking for:

Our recipe for success is a candidate with a passion for customer service, strong communication skills, and great problem-solving skills. If you meet the following qualifications, we want to speak with you!

Strong people skills - you’re personable, enthusiastic, and genuine

Delivers great customer experiences in any environment; invigorated by personal interaction

Outstanding communication skills that let you converse comfortably with small groups and individual customers

Excited about the Custom Ink brand and eager to share that excitement with customers

Enjoy being a team player in a fun, and results oriented environment.

Willingness to go above and beyond for customers and team members

Ability to remain calm under pressure, think on your feet, and have a solution-oriented mindset

Be an active, visible leader; inspiring, motivating, directing and coaching

Demonstrated ability to set standards, hold team members accountable while providing and receiving quality feedback

Demonstrates positive, consistent, customer-focused, results-driven attitude

What you can expect from us:

Superior benefits

Flexible spending accounts

Life insurance and long-term & short-term disability

Paid time off/ paid holidays

401k Match

Work/life balance

Custom Ink swag and Coupon code

Exposure to multiple departments of Custom Ink

Relaxed dress code

Opportunity to interact with the community

Work with a great team and be part of a growing company!

In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

CLICK HERE TO APPLY:

https://app.jobvite.com/j?aj=oo1xafwQ&s=Craigslist

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