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ZIO Technologies is an IT solutions company powered by certified professionals with decades of experience across a myriad of industries.
We partner with our clients to help design, implement, and manage infrastructure that supports mission-critical business applications. What sets ZIO apart is our ability to leverage our broad range of experience through a streamlined and flat organizational structure. This allows ZIO to be agile and flexible with our solutions, and to have rapid response times to customer needs and challenges.
ZIO is proud to represent the following job opportunity:
ZIO Technologies is an IT solutions company powered by certified professionals with over two decades of experience across a myriad of industries.
We partner with our clients to help design, implement, and manage infrastructure that supports mission-critical business applications. What sets ZIO apart is our ability to leverage our broad range of experience through a streamlined and flat organizational structure. This allows ZIO to be agile and flexible with our solutions, and to have rapid response times to customer needs and challenges.
This position is remote, but may have an on-site requirement post-pandemic. New hires are required to be on-site 2-4 weeks for onboarding. All candidates must be authorized to work in the US for any employer.
Description of Work:
The Disaster Recovery/Business Continuity Business Analyst will be responsible for understanding and developing the requirements and processes related to Disaster Recovery/Business Continuity needs of the stakeholders and how the ServiceNow BCM and IRM modules will support their needs. This analyst role will partner with development and IT partners to build, document and test ServiceNow implementation. Tasks for this position includes:
Work with the project team and business stakeholders/technical leads to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
Work with the ServiceNow development team to validate the solutions for defined requirements.
Provide assistance to other Business Analysts on the project team.
Develop procedures, manuals, and other documentation as needed.
Develop User Stories based on business requirements provided by the stakeholders/technical leads.
Document current and future processes and workflows.
Manage the User Acceptance Testing (UAT) and validation activities.
Provide assistance to the Project Management Team.
Basic Qualifications:
5 years of experience as a Business Analyst in the areas of Disaster Recovery / Business Continuity
5 years of experience in designing and building business processes
3 years of experience with process flow documentation creation
Understanding of Agile software development practices
Excellent verbal and written communication skills including presentation skills
Must be able to obtain and maintain a US Public Trust clearance
Preferred Qualifications:
Experience with using ServiceNow Business Continuity Management (BCM) and/or ServiceNow Integrated Risk Management (IRM) modules.
ServiceNow Certification.
Previous Government experience
