The Senior Program Coordinator will work under the general guidance of, and in close collaboration with the Program Officer, and representatives from different Jhpiego departments (e.g. Finance, Contracts Management Compliance Division [CMCD], Travel, Procurement, Global External Communications Office [GECO]) to support country teams and global projects to successfully implement projects. The Senior Program Coordinator is responsible for ensuring that administrative tasks are completed. The exact support needed will vary by country, but will likely include: US-based procurement, processing contracts, setting up payments from US, setting up meetings, taking notes, reviewing/editing reports for completeness, minor translation needs for certain countries. Administrative Support
Schedules / organizes recurring meetings with internal and external stakeholders including Country Offices, donors, HQ staff
Informs and reminds responsible staff of follow-up dates and deadlines for response or specific actions, supplying supporting material as appropriate
Coordinates events, conferences and travel for Country Office and / or HQ staff
Provides support to Program Officer(s) in meetings; takes notes and highlights key follow-up items, identifying appropriate contact for resolution
Liaises with internal stakeholders for the review, status, processing and reconciliation of invoices and payments
Maintains / updates HQ and Country Office team sites and database(s), ensuring all relevant information is up-to-date and accessible
Maintains the secure storage of sensitive, confidential information in accordance with record keeping best practices and applicable legislation
Scans, records, refers and follows up on correspondence and documents; evaluates the urgency or critical nature of items, and brings them to the attention of the responsible staff
Uses appropriate software / tools and applicable templates to prepare documentation as well as track, monitor, report information, and maintain database(s) i.e. CRM as applicable
Prepares, formats, edits, and / or disseminates project information, documentation, reports, presentations to or for appropriate stakeholders
Identifies and recommends opportunities for improvement to tools, forms, tracking, reporting, etc. for the supported function
Fosters country relationships and customer service with country teams to identify and support their administrative needs
Collaborates with internal stakeholders and Jhpiego departments (contracts, HR, GECO, etc.) to link country teams with appropriate Jhpiego resources
Program Support
Acts as first-level programmatic support for activities across all phases of the program lifecycle
Assesses the critical nature of technical enquiries and refers them to appropriate staff for reply
Serves as a first point-of-contact and liaison for Country Offices regarding operational or programmatic needs / issues within assigned area(s)
Updates Supervisor and team members on the program implementation status, and potential issues and opportunities
Identifies, recommends and effectively executes standard practices to support operational activities within the assigned functional area
Resolves routine problems independently, escalating non-standard, complex issues to Program Officer(s); may collaborate to find and implement corrective course of action
Monitors and tracks program activities and ensures appropriate resources, materials, services are ready in alignment with established program scope, budget, timelines
Monitors and tracks relevant metrics and raises discrepancies/issues to Program Officer (e.g., start-up plan, close-out checklist)
Collaborates and liaises with internal / external stakeholders to ensure appropriate materials, tools, resources are ready and available in alignment with service delivery requirements
Conducts due diligence and follow-up to ensure the timely delivery of activities / services within defined scope and established timelines as needed.
Procurement
Tracks, monitors and updates procurement plan against established timelines, scope, budget set by Program Officer(s)/Project Team
Sources supplies / materials, technical services and consultants under the general guidance and direction of Program Officer(s)
Sets up vendors through JHU system
Pays invoices in a timely manner to avoid interruption / delays to assigned area
Fosters positive relationships with vendors.
Translation
Reviews, edits documents translated to English from working language of country supported
Translates communications, including emails, as needed to local language or English as needed
Coordinates the translation of key documents with external vendors
Coordinates interpretations for live meetings with external vendors
Leverages online software to translate documents, and review versions
Contracts
Processes / routes contracts to appropriate contacts
Maintains log of contracts with relevant information (e.g., amount vendor, start/end dates)
Coordinates with technical and administrative team(s) to assist and ensure completeness, accuracy of information during the preparation of proposals and reports
Reviews contracts and supporting documents for completeness and accuracy
Identifies missing information, issues or discrepancies in contracts and notifies Program Officer(s) or appropriate contact for resolution
Works from templates and completes required fields, working with the Program Officer(s) or other department, including Country Office, to source information pertinent to missing fields as needed
Liaises with Global Human Resources (GHR) to determine appropriate rates for consultants
Undergraduate Degree with 2 years’ relevant working experience
Interest in global public health
Very strong organizational skills
Very good writing skills
Team player
Good communication skills with diverse groups
Problem solving skills
Excellent communication at all levels. Influencing, Coaching and advising
Fluent in written and spoken English
Experience In International Development or non-profit sector
The salary range for this role is expected to be: $46,471 - $55,765Total Rewards:The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.EEO is the LawLearn more:https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdfAccommodation InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.#LI-TT1ID: 2023-5256 External Company URL: www.jhpiego.org
