Job Title: CHRM Representative Client- NASA Duties:
Provide high-level problem resolution to fully diagnose or respond to problems, escalate the problem to Senior Program staff if necessary
Provide Contract Holder Helpline phone support.
Research government customer specifications and requirements for accuracy, feasibility, and best practice approaches
Analyze and research Vendor capabilities and response rates based on customer requests to build and maintain internal SEWP knowledgebase
Work with Customer Service Team to follow up on outstanding RFQs to determine causes
Provide analyses around RFQ’s with no response
Understand Government buying practices
Capture and report SEWP response trends
Capture, analyze, and report solicitation trends specific to the SEWP program
Assist with evaluating and tracking Vendors’ Program Performance
Understanding of the SEWP order process, particularly as relates to credit card orders and receipt/acknowledgments of delivery orders.
Detailed understanding of the SEWP RFQ process, particularly the quoting rules for contract holders and automated and manual quote submission procedures.
Monitoring the timeliness of CLIN file submissions.
Monitoring SEWP Order delivery reports.
Assisting contract holders with submission requirements and procedures for CLIN (Technology Refresh) update process.
Providing evaluations and contributing to Contract Holder Program Performance discussions
Understanding of the SEWP Contract Holders Only Page (CHOP), including the ability to provide guidance to contract holders on how to use the available tools.
Providing assistance with customer service requests involving both Customers and Contract Holders.
Participation at events, training and conferences as appropriate
Attend Industry-related Conferences/Meetings and report relevant information to Program staff
Ability to travel locally (10%) / within CONUS (5%)
Other duties as assigned
Experience/Skills:
3-5 years experience in the federal government acquisition/contracting industry
Proficient in Microsoft Office (Word, Excel, PowerPoint etc.)
Knowledge of current IT industry and trends
Strong verbal and written communication skills
Attention to detail
Excellent critical thinking skills
Education:
Bachelor’s degree in Business or IT related field is required