Vacancy expired!
Requisition Number: 13683
Required Travel: 11 - 25%
Employment Type: Full Time/Salaried/Exempt
Hours Per Week: 40
Security Clearance: TS/SCI w/ CI Poly
Level of Experience: Senior
HII
Who We Are
HII-Mission Technologies is seeking a Lead Intelligence Analyst to join our Operations Support Team (OST) located at the Ft. Meade and Annapolis Junction, Maryland locations. This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain optimal posture of SIGINT systems across a wide range of AORs. The OST Lead position provides oversight and guidance to the Help Desk team in their diagnosis, troubleshooting, and rectification of any faults for deployed sensors, as well as the forwarding of unresolved issues to deployed Field Service Representatives (FSRs) with the correct diagnosis and the steps for repair.
The OST Lead serves as a subject matter expert and senior point of contact for FSRs to gain assistance in troubleshooting deployed systems; provides on-call reach-back capability to mission managers, FSRs and system engineers for deployed assets; and resolves Service Requests (SRs) for system outages and troubleshooting. Additionally, they provide onsite support activities for flight test operations at customer facilities. This includes conducting validations, installation of systems on platforms, loading and unloading equipment, monitoring tests on systems, equipment installation and testing, and setting up software servers. This requires travel to the customer facilities for up to two weeks per occurrence.
The OST Help Desk is operational 24 hours a day, 7 days a week. Currently there are two modified Panama shifts of 12 hours each; the first shift begins at 6 am and ends at 6 pm. The second shift begins at 6 pm and ends at 6 am. Teams of technicians work an approximate rotating shift pattern of 2 days on / 2 days off; 5 days on / 5 days off. Operational teams will periodically switch between the first and second shifts (days and nights).
What You Will Do