Hardware Support/Maintenance Technician Level 2 with TS/SCI
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Overview
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time Hardware Support/Maintenance Technician with TS/SCI at its Fort Meade, MD location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
Responsibilities
An I2TS 3 Hardware Support/Maintenance Technician:
Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
Provides technical assistance to responding field service personnel
Assists in repairing computers, printers, digital senders, etc.
Qualifications
Desirable Skills / Experience:
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
Clearance Required: TS/SCI prior to consideration
Baseline Certification: CompTIA Security+ CE or equivalent
Computing Environment Certification: MTA 98-349: Windows Operating System Fundamentals
Education/Years of Experience:
HS or GED and 8 years experience
Associates and 6 years experience
BS and 4 years experience
MS and 2 years experience
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
20 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
