Certified Organic Production and Customer Service Team Player (Frederick County, Maryland)

Certified Organic Production and Customer Service Team Player (Frederick County, Maryland)

13 Jul 2024
Maryland, Frederick 00000 Frederick USA

Certified Organic Production and Customer Service Team Player (Frederick County, Maryland)

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Production/Customer Service Team Player

We are not a conventional, ho-hum business! We are certified organic, environmentally-focused and passionate about making positive changes in the world. You can feel good at the end of each day about being an important and active participant in helping with the day to day management and operations of an organic business and in working to educate others about the real social, personal health and environmental benefits of certified organic and environmentally-sustainable artisan goods.

Our forward-thinking, small certified organic personal care products crafting company and fair trade goods retailer seeks an articulate, enthusiastic, creative/artistic and flexible individual who enjoys participating in a variety of tasks on a daily basis and who appreciates the small team atmosphere and opportunities in working for a small certified organic retail/wholesale business.

The Production/Customer Service Assistant provides production and office assistance, organization, retail/wholesale customer service to our organic personal care business. This is a part-time position--approximately 20-24 hours per week and does include some weekend or evening retail store assistance. There may be a possibility of additional hours or full-time work in the future for the right individual.

Examples of Duties:

Printing, laminating, cutting and applying labels to personal care products.

Fulfilling, packing and shipping orders.

Answering the phone and providing wholesale/retail organic customer service by phone, email and in person.

Some work as an educator/customer service associate in our retail store in Frederick, MD.

Office assistance: organizing, filing, purchasing supplies, etc.

Receiving and checking in mail and supplies.

Occasional work as a newsletter and/or social media coordinator and/or content contributor.

Helpful Personal Qualities, Skills and Experience:

Strong computer skills in Word, Excel and web applications. Must be able to learn new computer skills quickly, especially those relating to e-commerce and social media.

Previous experience in an office support setting.

Strong customer service skills and previous experience in a wholesale/retail customer service setting.

Passion for organics, an environmental lifestyle and sustainability, and fair trade.

Once trained, must be able to speak competently about USDA organic product labeling.

QuickBooks Bookkeeping and Point of Sale (POS) software experience.

Must be detail oriented.

Must be organized, efficient and have excellent communication skills.

Must be respectful, reliable, trustworthy, and able to work both independently and as part of a team.

Must be flexible and constantly open to learning.

Must be able to calmly and gracefully flow from task to task, and enjoy wearing many hats.

Must be able to follow through projects from initiation to completion.

Must have an interest in an organic lifestyle, beyond natural skin and hair care, fashion/clothing and the fair trade philosophy and handcrafted artisan products.

Preferred Qualifications:

Previous experience is highly desired in the following areas...

Working for an e-commerce business.

Fulfilling, packing and shipping orders.

Working for a USDA certified organic business or working with USDA certified organic products.

Working for a small business.

Working in production--crafting products in some capacity.

To Apply:

Please email your detailed cover letter explaining your interest in our open position and why you are the ideal candidate to join our team. Please also include your chronological resume that includes your experience and education. Note that incomplete applications will not be considered.

Note: We are a smoker-free and fragrance-free workplace

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