We are seeking a friendly and empathetic Customer Service Associate to join our team in Hanover, United States. As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Respond to customer inquiries via phone, email, and chat in a timely and professional mannerListen actively to customer concerns and provide appropriate solutions or escalate issues when necessaryProcess orders, returns, and exchanges accurately and efficientlyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to resolve complex customer issuesDocument customer interactions and maintain accurate records in our CRM systemIdentify opportunities to improve customer satisfaction and loyaltyAssist in training new team members and sharing best practices
