Workplace Engineer

Workplace Engineer

06 Aug 2024
Maryland, Hyattsville, 20781 Hyattsville USA

Workplace Engineer

Vacancy expired!

Address: USA-MD-Hyattsville-8301 Professional Place Ste115
Store Code: Infrastructure-End User (2762006)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com .

Position Summary

As an End User Technology (EUT) Systems Engineer, you are to provide expertise and leadership in the design, configuration, and management of all corporate, Distribution Center and Retail EUT devices and associated supporting services. You excel in a fast-paced and challenging work environment. You are a forward-thinking technical expert in the Workplace Technology area that has wide-ranging experience and influence across a large multinational Fortune 150 Company.

Principle Duties and Responsibilities

  • Provide subject matter expertise in the analysis, design and preparation of technolgy solutions to meet business needs
  • Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain archtiect to ensure adherence to the architectural roadmap
  • Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost effective manner considering all budget aspects including total cost of ownership.
  • Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository.
  • Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.
  • Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools.
  • Acts as the primary communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed.
  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities.
  • As required, Responsible for delivery of project management role for smaller projects from inception to completion including all project artifacts, executive status reports, etc.
  • Thorough understanding of the business strategy, operations, markets, and key stakeholders.
  • Review's business processes to understand the capability gaps and opportunities Recommends Innovations and business processes /systems simplifications
  • Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance.
  • Prioritizes and plan delivery in each function with the key stakeholders, manage conflicts between functional priorities as required.
  • Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, holiday schedule changes, weather events and significant refresh activities.
  • Works as 3 rd level support to help resolve issues within area of responsibility
  • Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, challenges others to do the same.

Knowledge
  • Retail grocery technology experience
  • MDM and EMM integration experience - API, Identity Platforms (IBM Tivoli, Active Directory), Office 365
  • Microsoft Intune experience desired
  • Experience working in an Agile software development methodology
  • Native iOS and Android application development
  • Desired certifications in ITIL, VMware AirWatch, or Security+

Skills
  • B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience
  • 3-5 years of enterprise mobility device management and/or prior mobility development experience in design, configuration, and implementation capacities.
  • 3-5 years extensive technical experience with mobile device management platforms (e.g., AirWatch, MS Intune).
  • 5-10-years technical experience in Solution Engineering and/or Architecture.
  • Demonstrated experience with managing Apple iOS and Android mobile Operating Systems in a widely distributed enterprise environment.
  • Ability to develop detailed solution design and implementation documentation.
  • Extensive experience troubleshooting and resolving distributed wireless connectivity.
  • Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
  • Demonstrated experience leading multiple support partners and external teams to deliver solutions.
  • Experience leading complicated implementations spanning multiple IT verticals

Abilities
  • Strong understanding of workplace and mobility platforms
  • Excellent patience, interpersonal and guest service skills
  • Solid hands-on experience using and MECM/SCCM and Jamf
  • Enjoy working with people and place high importance on internal client service satisfaction
  • Working with smart, creative, and good-natured team members to meet common goals for customers across the enterprise.
  • Providing technical solutions to improve the productivity of our associates.

Education
  • Associate degree or related experience
  • Bachelor's degree preferred

Experience

Experience will be evaluated as a combination of education, job experiences and recent growth and performance.
  • 5+ years
  • Engineering experience in the End User Services, workplace or EUT/EUC areas
  • Interpersonal skills
  • Technical experience
  • Supervision given
  • Supervision recieved


#LI-RV1

#DICEJobs

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>

Job Requisition: 256530externalUSA-MD-Hyattsville7282022

Job Details

  • ID
    JC44639755
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Retail Business Services
  • Date
    2022-08-05
  • Deadline
    2022-10-04
  • Category

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