Vacancy expired!
Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services.Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.The eCommerce Department has an opening for an eCommerce Operations Manager, Eastern. This position is located in Lanham, Maryland.Position PurposeOur E-Commerce Department has field management openings for an eCommerce Operations Manager, Eastern that will oversee Operations in the District of Columbia, Maryland, and Virginia (DMV) areas. The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery and Drive Up & Go and other innovative channels to service our customer in their area of responsibility.Key Responsibilities include, but are not limited to:
Achieve P&L results and operational metric goals in stores across assigned operating area.
Lead Drivers and Home Shopping Department Managers in day to day operations to achieve their key metrics of on time tilling, on time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
Lead the field teams through expansion, business and environment changes as needed.
Review eCommerce goals, metrics, and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
Set and maintain high standards of quality, productivity, efficiency, and service for our rapidly expanding business.
Drive a culture of exceptional customer service within the frontline eCommerce staff.
Ensure operational compliance with ecommerce policies and procedures.
Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching, and mentoring.
Manage fleet of 30+ delivery trucks including asset rotation, safety, and maintenance.
Manage the investigation of accidents, workers comp claims and traffic citations.
Qualifications:
Bachelor's degree in related field or commensurate experience.
5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
Experience working across leadership levels and cross-functional partners.
Experience in reading and understanding data and translating it to actionable items.
Passionate about customer. Continuously seek opportunities to improve operational excellence.
Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
Extremely organized, with strong time management skills and ability to multi-task.
Quick learner with strong problem-solving skills and a natural talent for process improvement.
Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions
Effective relationship-building skills, ability to cultivate strong partnerships across division partners
How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.htmlDiversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.We support a drug-free workplace all applicants offered a position are required to pass a pre-employment drug test before they are hired.AN EQUAL OPPORTUNITY EMPLOYEREqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled
