JOB SUMMARY: This position will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Build, configure, monitor and maintain virtual environments.
Build, configure, monitor and maintain storage environments.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
Provide in-depth experience in trouble-shooting IT systems.
4+ years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required; however, 5 years of additional SA experience may be substituted for a bachelor's
Currently possess and maintain one of the following certifications: MCSA-Serv 2008, MCSA-Serv 2012, MSCE-Serv, MCITP, MCITP-EXG, Linux +, LPI-1, RHCSA, SCSA, VCP5, Network +,or Security +.
Security Clearance Requirement
Must be a US Citizen and possess an active TS/SCI with Polygraph security clearance.
External Referral Bonus: Eligible
Potential for Telework: No
Clearance Level Required: Top Secret/SCI with Polygraph