DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include: DK Consulting’s CEO Named One of the Top Female CEOs in Baltimore by SmartCEO Magazine - 2015! DK Consulting Recognized in Inc. Magazine’s Top 5000 List – 2012, 2016, 2017, 2018! DK Consulting Awarded Top 100 MBE’s in 2017 by CRMSDC!Project Overview: Seeking a Help Desk Specialist for a multi-year project, supporting the needs of the end-user and the Tier 1 Service Desk. Work Location: LaVale, Maryland Work Hours: Shifts are divided among the staff to include opening through closing, the client will determine regular work schedules. The Service Desk operates from 6:30am – 5:00pm, Monday – Friday, except for State Holidays. Contract Duration: 5 Years Responsibilities:
Assist the desktop staff with daily end-user support, to include replacement and imaging of computers, laptops, thin clients and tablets.
Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
Installation and troubleshooting of printers, plotters and copiers.
Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.
Attend and participate in desktop support staff meetings, or other meetings as a representative of the desktop team, as required.
Minimum Requirements:
At least three (3) years of experience in the following technical areas:
Prior senior level experience in each Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
Prior senior experience using service desk software (opening, documenting, closing, follow up on service calls).
Prior senior level experience troubleshooting, repairing, installing, upgrading and reconfiguring each of the following items: PCs, laptops, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners and copiers.
Prior experience using Email/ Scheduling: Microsoft Outlook 2013, 2016.
Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
Prior experience installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
Prior experience installing and configuring server operating systems: Windows 2012.
Prior experience installing and configuring Microsoft Active Directory services.
