Docucare Associate - Washington, DC

Docucare Associate - Washington, DC

21 Nov 2024
Maryland, Rockville, 20847 Rockville USA

Docucare Associate - Washington, DC

Docucare Associate - Washington, DCGeneral InformationPress space or enter keys to toggle section visibilityCityColumbia, Norfolk, Prince George's County, Rockville, Silver Spring, Vienna, WashingtonState/ProvinceDistrict of Columbia, Maryland, VirginiaCountryUnited StatesDepartmentDELIVERYACCOUNTOPERATIONSDateWednesday, November 20, 2024Working timeFull-timeRef#20034496Job LevelIndividual ContributorJob TypeExperiencedJob FieldDELIVERYACCOUNTOPERATIONSSeniority LevelEntry LevelCurrencyUSD - United States - USAnnual Base Salary Minimum28,800Annual Base Salary Maximum57,600The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/enUS/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/enUS/careers) .Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.Description & RequirementsPress space or enter keys to toggle section visibilityAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)Job Summary:Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.

Supporting the achievement of productivity improvements.

Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities:

Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.

Promotes knowledge sharing and acts as a mentor/coach.

Educates and trains client groups on equipment usage and functions.

Maintains clean and tidy devices and safe work environment.

Logs of all activities including on-site parts inventory and replenishment of consumables.

Ensures SLA is achieved, and customer requirements are met and exceeded.

Commits to maintaining skill set through personal development and training.

Skills and Qualifications:

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.

Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.

Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

Identifies problems in straightforward situations and makes sound decisions using standard procedures.

Eager to learn technologies surrounding print production and finishing equipment.

Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

Excelling in customer-facing service delivery role.

Maintaining intermediate knowledge of all Xerox equipment and client IT environment.

Demonstrates a proactive approach to work with initiative and drive.

Exhibits good technical and/or electrical aptitude.

Additional Benefits:

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

Paid time off, plus holidays and personal days.

Substantial growth opportunities for future career development within a supportive and collaborative company culture.

#LI-AR1Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Related jobs

  • America\'s Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

  • Summary This position is located in the Office of the Chief Human Capital Office (OCHCO), Human Resources Operations and Policy (HROP). The supervisor is Rich Revzan. This position is Non Bargaining Unit. This position IS subject to Confidential Financial Disclosure reporting requirements. This position IS subject to security ownership restriction reporting requirements. Responsibilities The successful candidate will perform the full range of Deputy Associate Director. Such duties include but are not limited to: 1. Assists the Associate Director in the overall management and effective operations of OCHCO/HROP. Provides supervision and oversight of the programs involving the mission, functions, law, rules, and regulations supporting NRC’s mission from a human capital perspective. Provides strategic and policy advice to the Associate Director and as required, OCHCO leadership. Assists the Associate Director in developing, coordinating, and managing short- and long-range budget planning, formulation and presentation of concepts and requirements, contract management, and human capital strategies to internal and external entities or groups. 2. Assists the Associate Director in providing leadership, guidance, staff support, and expertise in the agency’s communication with recognized labor organizations including local collective bargaining and consultation, litigation, grievance arbitration, and partnership initiatives. Where appropriate, participates in formal labor negotiations and other interactions with union officials. Ensures that agreements are effectively implemented according to their terms and conditions. 3. Serves as a spokesperson representing the Associate Director on behalf of OCHCO/HROP (employee must have the ability to develop strong, professional personal contacts and relationships with principal officials of the NRC, staff members, and high-ranking officials of other departments that will facilitate interagency coordination both internal and externally). Creates and develops effective networking, coordination, and synchronization supporting OCHCO HROP. 4. Consults, coordinates, and collaborates with key financial and functional representatives within and outside of OCHCO/HROP regarding plans, proposals, and approved programs to facilitate planning implementation and/or approve concepts and programs consistent with operating needs. 5. Oversees the daily operations and supervises the Headquarters Processing and Quality Control Team (HQPQC). Plans work to be accomplished by subordinate employees; sets and adjusts priorities and resources capabilities; assigns work to subordinates based on priorities; evaluates work performance of employees; provides advice, counsel, or instruction to employees on work and administrative matters; interviews candidates for positions; takes or recommends effective disciplinary measures; identifies developmental and training needs of employees; finds ways to improve production and increase the quality of the work directed; and develops performance standards. 6. Serves as a key program advisor, providing strategic and policy advice to OCHCO/HROP’s Associate Director as appropriate in key areas of ongoing official responsibilities. Communicates priorities and guidance to staff, oversees office workflow to ensure timely completion, completes special projects as required. Ensures executive decisions are understood and carried out. Coordinates decisions and action items, both internal and external, to ensure the completion of assignments in a thorough and timely manner. Requirements Conditions of Employment U.S. Citizenship Required This is a Drug Testing position. Must be able to meet/maintain security & suitability requirements. You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. Qualifications In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. The ideal candidate will be able to demonstrate the following: 1.Comprehensive knowledge in the application of a wide variety of Federal and agency human resources regulations, policies, practices, and procedures. 2.Demonstrated ability to provide leadership and guidance to meet competing priorities without compromising timeliness, efficiency, and effectiveness of customer service and the quality of work products in the human capital program. 3. Ability to communicate (both orally and in writing) complex and technical human resources issues in a clear, concise, and logical manner to all levels within or outside an organization (i.e., employees, managers, and agency senior leadership). 4. Ability to solve complex human resources challenges and problems by conducting research, interpretation, and analyses of applicable laws, regulations, and polices. Resolves problems by developing recommendations and proposing innovative solutions. SPECIALIZED EXPERIENCE is defined as: Experience that provided you with comprehensive knowledge of Federal personnel management laws, Executive Orders, Office of Personnel Management rules and regulations, government-wide personnel practices, and varied human capital management operations (e.g. staffing and placement; position management and classification; labor and employee relations; benefits administration, etc.) Also, experience that demonstrates ability to lead human resources program that aligns with and supports the customers’ business needs, including the ability to work collaboratively with customers to develop, market, and implement improved HR and business related policies, practices, and services. Education No Education required. Additional Information The duty location of this position is Rockville, MD. In general, employees are expected to be in the office at a minimum of 4 days per pay period. Telework schedules, including full-time telework, are approved, on a case-by-case basis. If selected, telework will be determined in accordance with Agency policy and the Collective Bargaining Agreement, if applicable.

Job Details

Jocancy Online Job Portal by jobSearchi.