Helpdesk Support Specialist

Helpdesk Support Specialist

13 Jan 2024
Maryland, Rockville, 20847 Rockville USA

Helpdesk Support Specialist

Vacancy expired!

ePlus inc. is currently seeking a

Helpdesk Support Specialist for our client in

Rockville, MD.

SUMMARY:

As a Help Desk Support Specialist, you will support the internal infrastructure and users of the company. The ideal candidate has previous background in helpdesk support as well as desktop administration

RESPONSIBILITIES:

  • Serving as the first point of contact for employees seeking technical assistance over the phone or email.
  • Answering service calls clearly and effectively.
  • Routing tickets to appropriate team members.
  • Performing desktop and/or laptop imaging using Windows Deployment Services.
  • Providing installation assistance and troubleshooting issues with Microsoft Windows 10, Microsoft Office 2016, Adobe Creative Suite, Anti-virus, VPN, etc.
  • Identifying, researching, and resolving technical issues with the Local Area Network (LAN).
  • Following up with customers, providing feedback, and seeing problems through to resolution.
  • Documenting support requests using the helpdesk ticketing system.
  • Writing tips, FAQ's, and knowledge articles for the helpdesk knowledgebase.
  • Prioritizing and independently managing time on multiple projects simultaneously.
  • Escalating higher level issues to management as needed.
  • Providing onsite and remote coverage outside of normal business hours as needed.
  • Performing other duties as assigned.


QUALIFICATIONS:

  • BS or BA in Information Systems, Computer Science or relevant field. Minimum of 2 years of Helpdesk experience.
  • Familiarity with Windows 10 operating systems and Mac OS.
  • Experience working with Active Directory.
  • Knowledge of Microsoft Office 2016, Adobe Creative Suite, remote access (VPN), and mobile devices.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent follow through, attention to detail, and organizational skills.
  • Strong technical research skills.
  • Superior communication skills (interpersonal, written and verbal).

ePlus inc. is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus inc. promotes affirmative action for minorities, women, disabled persons, and veterans

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  • Summary This position is located in the Office of Public Affairs. The supervisor is David Castelveter. This position is Bargaining Unit with the National Treasury Employees Union, Chapter 208. This position requires minimal travel. Expenses associated with interview travel and/or relocation expenses associated with job offer will NOT be paid. This position is NOT subject to confidential financial disclosure reporting requirements. Responsibilities The person selected for this position will serve as the IT Specialist in the Office of Public Affairs, with responsibilities for providing conventional-type planning, coordination, review, monitoring, and assessment of IT systems for OPA Headquarters and Regional Offices. Provides advice and assistance on moderately complex assignments regarding the use of technology necessary to perform work; technology administration and support for social and digital media services; provides direction on potential cyber security issues and initiatives; maintains and shares knowledge and awareness of new technologies and technology issues; consults with the A/V and graphics staff to assist with multi-media projects; and performs duties in support of telecommunication systems and requirements. Requirements Conditions of Employment This is a Drug Testing position. You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. Qualifications In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. For the GG-11: To qualify at the GG-11 grade level, you must have at least one year of specialized experience at the next lower grade (GG-09), which is defined as experience that demonstrates an ability and knowledge of planning, coordination, review, monitoring, and assessment of IT systems. OR EDUCATION: You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. OR equivalent doctoral degree in computer science, information science, information systems management, mathematics, statistics, operations research, engineering or technology management; OR equivalent doctoral degree in one or more of the fields identified above that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks. OR COMBINATION OF EXPERIENCE AND EDUCATION - At least 1 year of combined graduate education and experience as defined in paragraphs above (TRANSCRIPTS REQUIRED). For the GG-12: To qualify at the GG-12 grade level, you must have at least one year of specialized experience at the next lower grade (GG-11), which is defined as experience that demonstrates thorough knowledge of planning, coordination, review, monitoring, and assessment of IT systems. A transcript must be submitted with your application if qualifying using education. A description of how you possess the specialized experience as well as how you meet the “ideal candidate” language for this position should be addressed in your resume and in the available vacancy question spaces. Education Additional Information The duty location of this position is Rockville, Maryland. In general, employees are expected to be in the office (4 days per pay period). Telework schedules are approved, on a case-by-case basis. If selected, telework will be determined in accordance with Agency policy and the Collective Bargaining Agreement, if applicable. The NRC provides reasonable accommodation to applicants with disabilities where appropriate. Individuals with disabilities may contact the Selective Placement Coordinator for assistance with the application or hiring process via Disability.Resource@nrc.gov. Deaf applicants may contact the Disability Program Manager by calling the NRC videophone at 240-428-3217.

  • Description

  • Job Description:

  • Commercetools Developer - Specialist Master

Job Details

  • ID
    JC31402522
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    ePlus inc.
  • Date
    2022-01-12
  • Deadline
    2022-03-13
  • Category

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