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ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!
NOTE: ZOLL now mandates COVID vaccinations subject to legal exemptions
Job Summary: The Manager of ZOLL’s IT Engineering team focusing on Identity and Collaboration will have a broad range of responsibilities that require deep knowledge across multiple domains of enterprise infrastructure focusing on Microsoft cloud identity and collaboration solutions including Azure and the M365 suite. As the manager of this team, you will be accountable for the end to end engineering support delivery for our end users, building and demonstrating a critical partnership with internal and external stakeholders.
You are a customer focused Manager who will develop, coach, mentor, and evaluate our Engineering team, setting a high bar for excellence, and lead a high performing team that will deliver extraordinary service. This role requires strong operational, leadership, and technical skills to manage a team of engineers responsible for providing world class support to our customers. This role will require you to understand and apply a wide variety of concepts, practices, and procedures of enterprise engineering, and you will need to lead a team to resolve a broad range of issues in creative ways.
Essential Functions:Must possess exceptional cross-team collaboration and communication skills.
Lead a high-performing team that will support our customers and resolve critical and complex technical issues in a 24x7x365 environment. Align team efforts to deliver world-class support to meet our customer's requirements.
Enable a customer focused environment where team members can relentlessly champion and advocate for our customers and be a change agent to develop innovative ways to resolve their issues.
Build a team culture that thrives on customer obsession, where team members go above and beyond their immediate issue at hand to delight the customer and can predict and resolve the next issue before the customer reports it.
Build a framework where the team not only works closely with other IT teams and stakeholders to support customers with their complex issues but invests in engineering practices such as daily scrum and triage meetings to deeply understand platform gaps based on feedback from customers, and insights gained while supporting them. Collaborate with engineering and operational teams across Global IT based on a prioritize list of product improvement opportunities to eliminate top issues impacting customer experience.
Create standards and best practices that simplify and optimize support capabilities, and drive adoption across multiple service teams across Global IT.
Foster an environment where support engineers are onboarded with the right balance of technical depth and breadth, so they can support a broad range of complex scenarios.
Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives. Balance the development of existing employees while bringing in new external and internal talent. Identify and develop technical and soft skills needed to deliver outstanding support and solutions to our customers.
Create an inclusive work environment where every employee can effectively engage and wants to be part of the team. Provide ongoing feedback that helps direct reports improve their performance. Promote a positive environment across the organization by modeling behavior that promotes good morale.
Drive up-leveling of team’s technical skills
Leverage resources to help employees develop skills and support their career interests.
Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.
Lead the development of offering proof-of-concepts and effectively transition those concepts into architecture.
Present complex technical concepts to an executive audience and key stakeholders.
Construct and articulate vision and integration of emerging cloud technologies and anticipation of new trends.
Create a well-informed cloud strategy for various projects and manage the adoption & execution process.
Interact with executive team members, decision makers, and stakeholders to define business requirements and system goals, and to identify and resolve business system issues.
Perform cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Skills Requirements:
3+ years of experience delivering solutions and support to enterprise customers
3+ years of experience managing and leading highly technical teams in a fast-paced, dynamic environment
3+ years of Microsoft 365 Collaboration suite and Azure cloud enterprise experience
Strong communication skills with executive presence, including the ability to hold CxO and other executive level discussions, exceptional interpersonal, verbal, written and presentation skills required
Experience in overseeing the design, development, and implementation of technical systems, applications, and related products.
Experience with systems planning, security principles, and general enterprise level infrastructure best practices.
Ability to interface with customers and lead technical solutions to complex business requirements.
Excellent understanding of the organization’s goals and objectives.
Strong passion and focus on delivering the right customer experience
Demonstrated ability to recruit and develop global teams
Ability to innovate and drive change
Ability to build a deep relationship with internal teams and customers
BS Information technology equivalent or related experience preferred
5+ years of industry experience preferred
About ZOLL
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com.
The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.
This job has been posted by TalentBoost on behalf of ZOLL. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.
