Systems Engineer

Systems Engineer

Vacancy expired!

We are seeking a skilled Systems Engineer who will work independently to perform a variety of hands-on, technical support responsibilities, requiring a thorough working knowledge of information technology and infrastructure administration.

Essential Duties and Responsibilities:

• Requires local travel to client facilities within the Northern Boston region.
• Provide tier 2 and tier 3 consultative client support.
• Accountable for maintaining high levels of customer satisfaction and billable hours.
• Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client’s technology issues.
• Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
• Ability to resolve technical issues including, but not limited to, Microsoft Operating Systems, workstation/server hardware, peripheral devices including printers, scanners, etc., networking including routers, switches, firewalls, cloud and virtualization-based technologies, and common client/server applications including MS Office, Adobe, etc.

Licenses/Certifications:

• MCSE (Microsoft Certified Solutions Expert) or other industry certification preferred.
  
• Must maintain a current and valid driver license.
  

Knowledge/Experience:

• At least five years of experience resolving technical problems and troubleshooting in a client-server environment.
  

• Strong working knowledge of the following:
  • Microsoft Windows Server (2008/2012/2016/2019)
  • Microsoft Exchange 2010/2013/2016/2019
  • Microsoft Hyper-V (2012R2-2019)
  • Microsoft RDS (2008R2-2019)
  • VMware ESXi 5.5-6.7
  • Veeam Backup & Replication
  • Citrix Virtual Apps and Desktop (XenApp and XenDesktop)

• Networking Technologies basic switching, firewall and wireless configuration and troubleshooting
  
• Familiarity with cloud technologies like Office 365 and Azure.
  
• Familiarity with MSP applications like ConnectWise, LabTech, and IT Glue desirable.
  

Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred
  

The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.

Pay and Benefits:

Our competitive pay and employee benefits program reflects our commitment to attract, motivate, and retain the highest quality and most competent employees. Our employee benefits program includes PPO medical, dental, vision, life insurance, FSA, 401K Plan and generous paid PTO and holidays.